Lead Technology Operations and Fraud Prevention in a Growing Regional Bank
Darling Downs Bank is seeking an IT Operations & Financial Crimes Manager to join our leadership team.
This role is responsible for the day-to-day operation of the Bank's technology environment and Financial Crimes Prevention Program.
You will lead critical functions including IT service management, information security, business continuity, vendor management, incident management and fraud prevention.
About the Role
Reporting to the Chief Information Officer, you will be responsible for:
Leading the operational management of the Bank's IT environment
Managing incidents, service availability and operational performance
Overseeing business continuity and disaster recovery planning and testing
Driving information security initiatives and response activities
Managing key technology vendors and service providers
Leading change, release and asset management activities
Overseeing the Bank's Financial Crimes Prevention Program
Monitoring fraud risks, controls and detection capabilities
Providing fraud and security reporting to management and governance committees
Building fraud awareness across the organisation
Supporting strategic technology and risk initiatives
Our Head Office is located in Warwick, Queensland, with seven branches across the Darling Downs with back-office facilities.
We welcome applications from candidates located throughout South East Queensland and surrounding regions.
While the role offers flexibility in work location,



regular travel to and attendance at our Warwick Head Office will be required.
Specific arrangements will be discussed with the successful applicant.
About Us
Darling Downs Bank is a customer-owned bank with a proud history of supporting communities across the Darling Downs and South East Queensland.
Headquartered in Warwick, we operate seven branches and provide a broad range of banking services to our members.
We are currently experiencing a period of significant growth, driven by solid financial performance, continued investment in technology, and a commitment to delivering outstanding service to our customers.
As we continue to evolve, we are investing in our people, systems, and capabilities to ensure we remain a trusted and successful regional bank for generations to come.
We're not a bank where you're just another employee.
With a team of around 50 people, everyone knows each other by name, collaboration comes naturally, leaders are approachable, and you'll quickly become part of a close-knit team that genuinely enjoys working together.
You'll have direct access to decision-makers, broad exposure across the organisation,



and the opportunity to make a real difference to our customers, colleagues and communities.
In a larger organisation, you might influence a small part of the business.
At Darling Downs Bank, your contribution will be visible across the entire organisation and directly influence our customers, staff and future direction.
About You
You may be an experienced leader, analyst, or IT professional looking to take the next step into management.
To be successful, you'll bring:
Essential
Qualifications in Information Technology, Computer Science, Financial Crime management, or a related discipline
Strong knowledge of IT operations, infrastructure and service delivery
Excellent stakeholder, communication and relationship management skills
The ability to prioritise and manage multiple responsibilities in a regulated environment
Highly Regarded
Leadership or people management experience
Experience within banking, financial services or another regulated industry
Knowledge of information security, business continuity or technology risk management
Exposure to fraud, financial crimes, scams prevention or operational risk programs
Experience managing third-party technology providers
Why Join Darling Downs Bank?
Chance to lead critical technology and risk functions
Genuine chance to shape and improve operational processes
Exposure to executive leadership and strategic initiatives
Supportive and collaborative team environment
Opportunity for career growth.
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📌 It Operations & Financial Crimes Manager (Warwick)
🏢 Darling Downs Bank
📍 Warwick