Parramatta location, just a short walk from public transport, shops and great eateries
Enjoy a Monday to Friday schedule (8:30am–5:00pm) with no weekends or late nights, plus full training and the opportunity to earn a nationally recognised Cert III in Financial Services
Benefit from uncapped bonuses + more incentives and perks
As aCustomer Relationship Manager, you'll find and contact customers with overdue accounts to understand their circumstances, investigate outstanding balances and negotiate suitable repayments.
Through effective communication and problem solving, you'll help customers find solutions while supporting positive business outcomes.
Backed by award winning training, a supportive team and clear pathways to grow.
You'll develop strong communication, negotiation and financial services skills that can launch a long-term career.
What Your New Job Involves
Contact and relocate customers to establish communication, investigate outstanding balances and understand their circumstances
Negotiate sustainable repayment arrangements that align with customer needs and business objectives
Build trust and rapport with customers through professional and empathetic conversations
Analyse account information to identify the most appropriate resolution strategy
Contribute to team performance by achieving targets and delivering positive customer outcomes
Who You Are
You don't need collections experience, many of our leaders started in this role.
What matters is your drive and your ability to connect with people
Prior experience in customer service, contact centres, retail, hospitality, sales or another customer-focused environment where communication and resilience are essential
Solid communication skills with the ability to build rapport and navigate challenging conversations




A solutions-focused mindset with the ability to understand individual circumstances and identify positive outcomes
Confidence using technology and learning new systems and processes
A proactive approach to learning, teamwork and delivering great customer experiences
What We Can Offer You
We offer a range of benefits designed to support your career, wellbeing and life outside of work, including:
Flexible hybrid working arrangements (3 days office, 2 days WFH after 6 months) and a Dress for Your Day culture
Performance-based bonus and incentive opportunities
Structured training, nationally recognised qualifications and genuine career progression opportunities
Employee Assistance Program (EAP), discounted health insurance and wellbeing benefits
Paid volunteering leave, additional leave purchase options and other lifestyle benefits
Complimentary breakfast, fresh fruit and employee discounts
About Us
Credit Corpis Australia's largest provider of sustainable financial services to consumers outside the traditional banking sector.
With more than 2,200 employees across Australia, New Zealand, the United States, the United Kingdom and the Philippines, we help customers navigate financial challenges through responsible debt purchasing, collections and consumer lending solutions.
Our focus is on creating better outcomes for customers while providing rewarding career opportunities for our people.
At Credit Corp we are committed to building a diverse, inclusive and supportive workplace where everyone feels valued and has the opportunity to succeed.
We welcome applications from people of all backgrounds, cultures and experiences, including Aboriginal and Torres Strait Islander peoples, members of the LGBTQIA+ community, people of all ages and people living with disability.
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📌 Collections Specialist (Sydney)
🏢 Credit Corp Group
📍 Sydney