As an Customer Account Manager, you will work with our established network of music retailers, helping customers with product enquiries, orders and sales opportunities across our range of musical instruments and accessories. Working as part of our sales team, you will build and maintain strong relationships with existing customers, handle inbound enquiries and identify prospects to grow sales within existing accounts.

Key responsibilities
Building and maintaining strong relationships with existing customers
Handling inbound customer enquiries and sales opportunities
Promoting and selling musical instruments and accessories
Providing knowledgeable product advice and recommendations
Processing and following up customer orders and enquiries
Identifying opportunities to grow sales within existing accounts
Supporting promotions, new product releases and sales initiatives
Working closely with our wider sales, purchasing and warehouse teams
Providing the high level of customer service AMS is known for

About you
Previous sales or customer service experience
Experience within the musical instrument, music retail or related industry highly regarded
Knowledge of musical instruments,



accessories and/or music technology
The ability to play and confidently demonstrate a musical instrument
Strong communication and relationship-building skills
A proactive, self-motivated approach
Good organisational skills and attention to detail
Confidence working as part of a busy sales team
A genuine desire to provide an excellent experience for customers

About us

Australasian Music Supplies (AMS) is one of Australia's leading wholesalers and distributors of musical instruments and accessories. For more than 48 years, we have supplied music retailers throughout Australia with a portfolio of recognised and exclusive brands, backed by knowledgeable people, solid industry relationships and a commitment to outstanding customer service. Based in Melbourne's south-eastern suburbs, our team combines a genuine passion for music with a skilled, customer-focused approach.
A career in the musical instrument industry
Established customer accounts and leading music brands
Comprehensive induction and product training
Supportive and experienced sales team
Excellent working setting
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📌 Customer Accunt Manager Melbourne
🏢 Important Company of the Sector
📍 Melbourne