Job Description
Medical Receptionist / Administration - Medical
Medical Receptionist / Patient Concierge
Be the Person Who Makes a Difference to Our Patient Experience!
Established Plastic Surgery Practice
Epping - close to train station
Full time - Monday to Friday only (no weekends)
We are open to a 9 Day Fortnight
Great team & professional / friendly doctors
Rate of pay is above award and relative to experience
About the Role
Our Patient Concierge / Reception Person, plays a central role in the day-to-day patient experience.
You will welcome patients warmly and professionally, create a genuinely personal experience, and support patients before and after consultations.
Our Patient Concierge makes people feel welcome and makes great things happen during their journey!
Do you have what it takes to create the WOW experience for our patients?
Check out our Instagram page - COSMEX - to see we work hard but also love to have FUN!
Our Hours: To be an eligible candidate, you must be available to work between the hours of 8.30am or 9.00am, and to work through until 5.00pm to 5.30pm, with occasional finishes at 6.00pm when required.
COSMEX is an established plastic surgery practice with an experienced and supportive team.
We operate during standard business hours, Monday to Friday.
Our team of specialist plastic surgeons, cosmetic doctors and aesthetic nurses deliver exceptional results to our patients.
Our Administration team is welcoming, supportive and fun to work with.
We encourage our team to learn and grow.




You will be invited to attend Conferences and industry seminars.
Training / Onboarding: Our ************- Day Onboarding Plan is designed to ensure your success.
Pay Rate: We pay above award rate of pay and our annual pay reviews mean you never have to ask for a pay rise again!
We review your performance annually and reward you for your contributions.
Key Responsibilities
Welcoming patients warmly and professionally
Creating a genuinely personal experience
Managing a busy front desk and telephone
Scheduling appointments and managing patient bookings
Supporting patients before and after consultations
Providing information about appointments, procedures and next steps
Liaising with surgeons, nurses and other members of the clinical team
A full Position Description will be provided during the interview process.
About You
Previous experience in medical, specialist or private practice reception
Warm, friendly and naturally welcoming
Confident and professional in your communication
Calm and composed when the reception area gets busy
Highly organised and able to manage competing priorities
What You Will Enjoy
A welcoming and supportive team environment
Opportunity to develop your skills and grow with the practice
Exposure to the specialist plastic surgery and aesthetic environment + attend events
Fun team lunches, staff advantages and discounts on products and treatments
COSMEX is an equal opportunity employer.

📌 Medical Receptionist / Administration - Medical (New South Wales)
🏢 seek.com.au
📍 New South Wales