Full time 1.0 FTE, Fixed Term until 31 December ****
Full-time 1.0 FTE, Fixed Term until 31 December ****
Salary: $99,282 p.a. Plus Superannuation
Location: Dandenong
Chisholm is seeking an experienced Study Support Unit – Team Leader to join our Student Support and Engagement team at Chisholm.
About The Role
The Study Support Unit delivers Institute-wide, non-accredited educational support services that strengthen student engagement, learning capability, progression and successful course completion.
The Study Support Unit – Team Leader provides strategic, operational and professional leadership of the Study Support Unit, including service design, delivery and continuous improvement, workforce planning, quality assurance, data collection, analysis, budget tracking and forecasting, and reporting.
The Team Leader recruits, coaches and develops Study Support staff, peer support workers and a casual workforce, ensuring high-quality service delivery, accountability for outcomes and a culture of continuous improvement and student-centred practice.
The Team Leader leads services delivering individual consultations, workshops, peer-assisted learning, classroom-based educational support and self-service resources.
The role is responsible for workforce planning, service quality, continuous improvement and operational performance, ensuring students receive timely, coordinated support that contributes to improved engagement, retention, progression and successful course completion across the Institute.
The Team Leader leads the design, implementation and evaluation of study support initiatives and projects that enhance student success, participation, and accessibility across the Institute.
This includes the development and implementation of assistive technology, AI-enabled study tools and other innovative support approaches.
The role ensures initiatives are evidence-informed, aligned to student and organisational needs, appropriately evaluated and delivered within agreed timeframes to maximise student engagement, participation and learning outcomes.
About You
Qualifications and skills required for the role :
You will have a relevant Degree and relevant post graduate qualification and experience in Education Student Services, Disability, Social Sciences,



Learning Support or a related discipline or lesser formal qualifications with extensive experience with management expertise; or equivalent combination of relevant experience and/or education /training
You Are a Highly Motivated Individual With
Ability to lead high-level stakeholder engagement with Senior Leadership
Proven ability to provide expert advice impacting strategic decisions
Demonstrated experience delivering student-facing learning or study support in an education or training setting
Strong understanding of language, literacy, numeracy and digital (LLND) support needs across diverse learner cohorts
Proven ability to provide practical, task-based academic and digital support aligned to assessment requirements
Experience coordinating or contributing to service delivery, including rostering, scheduling or resource development
High-level communication and interpersonal skills, with the ability to engage effectively with students, educators and support staff
Experience designing, coordinating and delivering student support programs and initiatives that respond to learner needs and align with organisational priorities.
Demonstrated ability to apply inclusive, culturally protected and student-centred practice
Experience collecting, interpreting and using service data to inform continuous improvement
Ability to lead, support and guide staff, peers or Student Ambassadors in a delivery setting
About Us
Chisholm is one of the largest vocational training providers in the state with a team of over 1,400 dedicated staff supporting 41,000 students who choose to study at Chisholm and training at our modern campuses across Melbourne's southeast and online.
We partner with governments, educational institutes, and businesses worldwide, sharing our expertise in vocational education.




We offer over 400 courses that include nationally accredited pathways from secondary school programs and short courses, through to certificates, diplomas, and degrees.
At Chisholm, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation.
We know that diversity and inclusion help us to attract, recruit, engage and retain a team of talented people.
Chisholm has zero tolerance for child abuse and all forms of harm to children.
All allegations and safety concerns will be treated consistently in accordance with Chisholm policy and procedure.
What We Offer
An Inclusive work culture – Chisholm is resolutely diverse.
We celebrate our people's unique contributions to achieving our ambition to transform lives through relevant and responsive high-quality education
Professional Development – continue to grow your career
Networking Opportunities with Industrial Partners
State of the art facilities on our campuses
Free on-site parking as well as locations close to public transport
Free Employee Assistance Program – get the support you want.
It's confidential.
Important information about your application
a cover letter
your resume
contact details of three (3) referees.
Please note, appointment to this position is subject to satisfactory completion of Safety Screening requirements including:
Verified copies of qualifications and transcripts as listed in your resume
Current valid Employee Working with Children Check (at own expense)
Verified copy of unrestricted rights to work in Australia
Verified National Police Check (at own expense)
If you have any questions regarding the position or require further information, please contact Kaine Reynolds, Acting Head of Student Support & Engagement at ******
Applications for this position close 9am Friday 9 October ****.
We are committed to a fair and equitable merit-based recruitment process for all our candidates.
If you have specific accessibility or support requirements, please contact our Belonging & Inclusion Lead by emailing ******
Chisholm reserves the right to withdraw an advertised position at any stage.
Find out more about us by visiting us on our Website and social media sites.
Position Description
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📌 Study Support Unit - Team Leader (Melbourne)
🏢 Chisholm Institute Employees, Location, Alumni
📍 Melbourne