HomeMade, part of the Attain Healthtech group, is seeking a Contact Centre Manager to oversee the day-to-day operations of the contact centre, driving service excellence and continuous improvement.
You will partner with the Head of Operations, coach Team Leaders and frontline staff, manage KPIs, implement AI-driven enhancements, and ensure compliance with aging care standards.
This role offers a hybrid workplace with work from home flexibility and opportunities to shape customer experiences across
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📌 Hybrid Contact Centre Leader - Drive Service Excellence (New South Wales)
🏢 Mable
📍 New South Wales
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