Optus in Sydney is seeking a Contact Centre Specialist to deliver high‑quality managed services and technical support across Cloud Contact Centre technologies for a government client.
You’ll operate in a mature ITIL setting, take ownership of escalated issues, support change and incident processes, and collaborate with customer and internal teams to ensure stability, compliance, and exceptional customer experience. In office role with a 24x7 rotating roster in a 5‑day cycle.
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📌 Hybrid Cloud Contact Centre Specialist Sydney
🏢 Optus
📍 Sydney
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