Randstad Melbourne is seeking a Complaints & Resolution Specialist - Banking to lead escalated banking complaints and hardship cases, delivering fair, compliant outcomes with explicit, qualified written communications.
Initially in-office for 6–8 weeks, then a hybrid WFH arrangement. You will collaborate with stakeholders, review cases, drive continuous improvement of resolution processes, and apply robust analytical and customer-focus skills. This is a 6‑month contract with potential to extend.
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