Client Success & Retention Specialist -$70,000-$75,000 + Super + Bonus | Circa $90k OTE -Fully Remote or Hybrid | Melbourne We're partnering with a fast-growing, purpose-led organisation to find a Client Success & Retention Specialist to own the client journey and help build, grow and support an engaged online community.
This is a people-focused role combining client success, retention and community engagement.
The role:
Welcome and onboard current clients into the community
Facilitate individual and group onboarding sessions via Zoom
Build strong relationships with members
Manage structured 30, 60 and 90-day client touchpoints
Monitor engagement and proactively reconnect with disengaged clients
Help drive retention and maintain monthly churn below target
Build, grow and nurture the online community
Coordinate community sessions and the monthly calendar
Source and coordinate monthly expert speakers
Track and report on client engagement and retention
Work closely with an established offshore support team
Continually improve the client journey and community
About you:
You may come from Client Success, Customer Success, Retention, Community, Membership or Account Management.
You'll be:
Warm, confident and an excellent relationship builder
Highly organised with solid follow-through
Comfortable presenting to groups of 30–50 people via Zoom
Tech-savvy and confident learning new systems
Autonomous, proactive and full of ideas
Commercially aware of retention, engagement and churn
Comfortable becoming a visible representative of the organisation
Experience with GoHighLevel, Slack, Skool or similar platforms is advantageous.
The prospect:
Fully remote or hybrid – your choice
$70k–$75k + super + performance bonus
Circa $90k OTE
Predominantly standard business hours
Approximately two evening sessions per month
Work closely with the Founder
Genuine ownership and autonomy
Help shape and grow an established online community
Join a growing business where your work has real purpose and impact
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