An exciting opportunity is available for an experienced Claims Manager / Team Leader to lead a team of seven Claims Agents within an established insurance claims function.
You'll be joining an experienced and engaged team with strong tenure, so this isn't a role where you'll be expected to come in and overhaul the team.
Instead, you'll have the opportunity to build on an already strong foundation and help people continue to perform and develop.
About the Opportunity
An exciting opportunity is available for an experienced Claims Manager / Team Leader to lead a team of seven Claims Agents within an established insurance claims function.
You'll be joining an experienced and engaged team with strong tenure, so this isn't a role where you'll be expected to come in and overhaul the team.
Instead, you'll have the opportunity to build on an already strong foundation and help people continue to perform and develop.
About the Role
As Claims Manager / Team Leader, you'll lead a team of seven Claims Agents and be responsible for creating an setting where people feel supported, accountable and motivated to perform.
Your day-to-day responsibilities will include:
Leading, coaching and developing a team of seven Claims Agents
Building strong relationships and trust across the team
Running effective team huddles and maintaining clear communication
Conducting regular coaching and performance conversations
Listening to calls and providing constructive, meaningful feedback
Supporting team members through difficult or sensitive customer conversations
Managing performance and addressing issues appropriately
Encouraging accountability while maintaining a supportive team environment
Supporting change initiatives and helping the team adapt to new ways of working
Reviewing and accepting claims at a higher level
Assisting with escalated complaints and complex matters
Supporting compliance and administrative requirements
Working closely with the broader claims leadership team




The role is primarily focused on leading and supporting the team, rather than personally managing a high volume of claims.
What We're Looking For
The organisation is open-minded about where your experience comes from.
You may come from:
Life insurance
General insurance
Workers' compensation
CTP
Claims management
Customer service environments involving sensitive or difficult conversations
Other highly regulated or customer-focused environments
Ideally, you'll bring around 2–3 years of claims experience and 2–3 years of people leadership experience, but candidates outside this profile will also be considered where there is strong leadership capability.
You'll be someone who:
Has demonstrated experience leading and developing a team
Builds rapport and trust quickly
Is confident providing feedback and managing performance
Communicates openly and transparently
Is empathetic and emotionally resilient
Can support people through challenging customer interactions
Is adaptable and comfortable with change
Can work effectively within an established team
Takes a practical and collaborative approach to leadership
Is comfortable working in a highly administrative and compliance-focused environment
Most importantly, you'll be a genuine people leader who enjoys helping others perform at their best.
Why Join?
This is an opportunity to join an established team with strong tenure and play an important role in supporting people who are dealing with some of the most sensitive customer situations.
You'll have the opportunity to:
Lead an experienced team of seven
Make a genuine impact through coaching and development
Work within a collaborative broader claims leadership team
Develop your leadership capability further
Work within a supportive and people-focused workplace
Play a key role in helping a team navigate ongoing change
If you're a strong people leader who enjoys coaching, developing teams and creating a positive environment, and you're looking for an opportunity where your leadership capability matters as much as your technical background, we'd love to hear from you.
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📌 Claims Team Leader (New South Wales)
🏢 Uplift Recruitment
📍 New South Wales