About us
Khans Supermarket Group is a family-run independent retailer operating 10 IGA supermarkets across regional and suburban Recent South Wales, plus a Gift Shop and a BP Petrol Station.
We are proud of our local stores, our people and our communities, and we are growing.
The role
We are looking for an experienced multi-site retail leader to take charge of operations across our network.
You will lead our Store Managers, lift performance and standards, and drive sustainable sales growth and profitability.
This is a hands-on, on-the-road role with regular store visits, reporting directly to the Directors.
What you will do
Grow sales and profit: lead initiatives that deliver year-on-year sales growth, stronger margins and tighter cost control
Lead Store Managers: coach, support and hold managers accountable for weekly targets, standards and results
Lift store standards: presentation, cleanliness, food safety and WHS compliance across every site
Control the numbers: stock control, shrinkage reduction and labour efficiency in line with wage targets
Partner with Buying: make sure promotions, stock flow and layouts are executed well in store
Build capability: work with HR on recruitment, training, succession planning and retention
Own compliance: WHS programs,



liquor licensing, food safety certifications and Metcash audits
Report and fix: track KPIs (sales, GP%, shrinkage, wages %, compliance), find root causes and act on them
What you will bring
5+ years' multi-site retail operations experience (Area Manager, Regional Manager or similar)
Supermarket, grocery or FMCG retail background (essential)
A track record of improving sales, margin and operational standards
Strong leadership, communication and coaching skills
Confidence with sales reports, P&L; drivers and KPI tracking
IGA or independent supermarket experience (highly regarded)
Current driver's licence and own vehicle, with regular travel between stores
Flexibility to attend leadership or urgent site meetings outside standard hours when needed
What we offer
Competitive salary package including Bonus plans
Fuel allowance (in addition to base salary)
A senior role with direct access to decision makers and room to shape how we operate
A supportive, family-owned business that is investing in growth
Only shortlisted candidates will be contacted.
Applicants must have full working rights in Australia.
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📌 Retail Operations Manager (New South Wales)
🏢 Khan Group
📍 New South Wales