Company:
Mercer
Description:
We are seeking a talented individual to join our Claims Trustee Review team at Mercer Super. This role
can
be based in Melbourne
,
Sydney
or Adelaide.
This is a hybrid role that has a requirement of working at least three days a week in the office.
Claims Review Specialist
This is an individual contributor role within the Claims Trustee Review team, supporting Mercer Superannuation (Australian) Limited's claims governance responsibilities. You will review disability, death and deceased estate claims, work with insurers and other stakeholders, and help ensure claims are handled in line with regulatory, trustee and internal requirements.
We will count on you to:
Review claim case files and make decisions on insured benefits, deceased estate
distributions
and objections to deceased estate decisions
Assess and, where
appropriate
, challenge insurer decisions relating to death, disability,
illness
and injury claims
Represent Mercer Super in dealings with external stakeholders, including insurers, auditors, Risk and Compliance, Legal and AFCA
M
onitor trustee service level requirements and ensure compliance with the Mercer Delegations Approval Policy
Manage case escalations,
identify
process or system issues, and support corrective action
Contribute to projects and provide technical input to support the best
financial interests
of members
What you need to have:
Demonstrated experience in superannuation, financial
services
or life insurance claims management
Experience making claims-related decisions on behalf of a trustee or in a comparable governance environment
A sound understanding of trustee responsibilities, superannuation regulation, claims management and relevant insurance legislation
Strong written and verbal communication skills, sound
judgement
and excellent attention to detail
What makes you stand out:
Tertiary qualification in a relevant discipline
Experience in a client servicing or consulting role




RG 146 qualification or progress towards it
Why join our team:
We help you be your best through career development opportunities, interesting
work
and supportive leaders
We foster a vibrant and inclusive culture where you can work with talented colleagues to create
new solutions
and have impact for colleagues,
clients
and communities
Our scale enables us to
provide
a range of career opportunities, as well as benefits and rewards to enhance your well-being
About Mercer:
Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.
Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

📌 Claims Review Specialist (Sydney)
🏢 Marsh Mclennan
📍 Sydney