You will be responsible for delivering high-quality EUC and desktop support across multiple client sites, ensuring users are supported effectively across their day-to-day technology needs.
You will be a practical, customer-focused IT professional with strong troubleshooting skills and experience working in fast-paced support environments.
Approachability, good written and verbal communication skills are a must for this role.
You will bring:
Proven experience inEUC, Desktop Support, or similar hands-on roles involving incident troubleshooting and timely resolution
Strong knowledge ofWindows environments
Experience building and imaging hardware, with technical knowledge of laptop devices
Experience withMicrosoft 365, Active Directory, Intune and SCCM
Solid understanding ofnetworking fundamentals (DNS, DHCP, VPN) and ability to diagnose connectivity issues
Printer troubleshooting experience
Experience working withServiceNow or similar ITSM tools
Strong communication and customer service skills
Familiarity withITIL practices
Additional Requirements
Available to start ASAP
Ability towork onsite 3 days per week
Southport location ideal
Must have avalid driver's licence and own vehicle(travel between sites required)
Must be an Australian Citizen with a valid QLD blue card (working with children clearance)
About NRI
Transformative digital solutions take more than IT expertise.
They take a partner you can count on.
With an eye for precision and the vision to help you progress.




Who can move quickly to find the right ways forward - so that you're always ahead of tomorrow.
We're that partner for countless businesses.
Designing, implementing and managing digital solutions that are as personalised as they are progressive.
That open the doors to greater digital success - across business, government and beyond.
We deliver everything from business strategy and consulting through to infrastructure and managed IT services.
We're backed by a global reach that makes us a truly game-changing alternative in the digital services space - with local decision-making and authority.
And we're powered not just by technology, but by passionate people who are
fearlessly committed to getting it right for our customers.
Transformative digital solutions take the right team, making the right moves at the right time.
You've found yours with NRI.
We celebrate the diversity of people, and we pride ourselves on ensuring everyone belongs.
As an equal-prospect employer, we want to create opportunities for everyone and will consider all applications without bias.
We value our collaborative culture and work together to support a variety of community organisations and social issues.
Diversity & Inclusion
We celebrate the diversity of people, and we pride ourselves on ensuring everyone belongs.
As an equal-opportunity employer, we want to create opportunities for everyone and will consider all applications without bias.
We value our collaborative culture and work together to support a variety of community organisations and social issues.
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📌 Desktop Support Engineer (Queensland)
🏢 Planit Testing
📍 Queensland