Job Description
Field Service Engineer – Clinical Diagnostics
Sydney NSW
About the Company
My client is a global provider of clinical diagnostic and laboratory technology, supporting hospitals and pathology laboratories with advanced diagnostic equipment.
They have an established engineering team in Sydney and provide strong technical support, spare parts and ongoing product training.
The Role
My client is looking for an experienced Field Service Engineer to support hospital and pathology laboratory customers across Sydney.
This is a clinical field service role focused on IVD and diagnostic equipment.
You will be responsible for servicing, maintaining, installing and troubleshooting equipment while managing customer requirements and urgent breakdowns.
Most customers are located across metropolitan Sydney, with occasional regional and interstate travel.
Key Responsibilities
Service and maintain clinical diagnostic and IVD equipment
Troubleshoot and repair equipment breakdowns
Complete preventative maintenance and calibration
Install and commission current equipment
Respond to urgent faults within hospitals and pathology laboratories
Manage service calls and customer priorities independently




Provide telephone and onsite technical support
Participate in an on-call roster approximately once every six weeks
Complete occasional regional and interstate travel
About You
Must have an Engineering Degree in Mechanical, Electrical, Chemical, Automation, Instrumentation Engineering or similar
Field service experience with IVD, clinical diagnostic or pathology equipment
Experience with haematology, chemistry, immunology or similar clinical laboratory systems
Strong troubleshooting and fault-finding skills
Experience working within hospitals or pathology laboratories
Able to independently manage breakdowns and service calls
Understand the urgency of equipment failures within busy clinical laboratories
Strong customer service and communication skills
Comfortable participating in an on-call roster
Willing to undertake occasional travel and product training
On Offer
Attractive Base + Car Allowance + KPI-Based Bonus
Established Sydney engineering team
Tools and equipment supplied
Spare parts and technical support
Potential overseas training in Singapore
Long-term career development within a global organisation

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