Internal Sales & Customer Service Representative
Our client is an established global organisation seeking an experienced Internal Sales & Customer Service Representative to join its friendly Australian team.
This is a varied, office-based position combining new business development, existing account management, customer service and detailed sales administration.
You will manage your own customer territory while also supporting an external Sales Representative.
Key responsibilities
Manage and develop relationships with existing B2B customers
Follow up leads and identify new sales opportunities
Research and contact prospective customers
Prepare quotations and process orders and product samples
Respond to product availability, pricing and delivery enquiries
Follow customer orders from quotation through to delivery
Maintain accurate customer records, forecasts and sales activity
Monitor outstanding quotations, orders and delivery performance
Coordinate appointments and assist with customer seminars
Provide responsive, professional customer service
About you
You will be personable, organised and commercially minded, with the confidence to speak with customers and the attention to detail needed to manage the administrative side of the role.
You will bring:
Essential B2B sales,



internal sales or account management experience
Strong customer service and relationship-building skills
Excellent administration skills and attention to detail
Confidence making proactive outbound calls
Strong written and verbal communication skills
The ability to manage priorities and follow tasks through to completion
Technical curiosity and the ability to learn current products quickly
A collaborative, reliable and customer-focused approach
Experience with electronics, electrical products, industrial equipment, engineering, manufacturing or technical distribution would be highly regarded but is not essential.
Culture and benefits
You will join a welcoming and social team within a stable global organisation.
Benefits include:
Supportive and collaborative team culture
Product training and ongoing development
Social dinners and catered sales meetings
Car parking
Easy access to trains and trams
Access to a gym, swimming pool, sauna and cinema within the building
Family-friendly initiatives, including Kids' Days
If you are an experienced B2B sales professional who also enjoys customer service and administration, we would love to hear from you.
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📌 Internal Sales & Customer Service Representative (Melbourne)
🏢 Qualify Group
📍 Melbourne