Financial Risk Solutions Australia – Melbourne VIC
This is a customer facing role with a blend of technical and soft skills required, including consulting, project management, business analysis, enterprise software technical expertise and support.
Implementation support involves engaging with customers to understand their business requirements, configuring solutions, assisting with the addition of recent product features, writing and executing test plans and quality assurance, providing test and system integration support.
Product support is delivered through our web-based support portal (Freshdesk) and involves managing and responding to queries and change requests from customers, identifying issues, building test cases, scripting database configuration changes and delivering technical details of solutions to customers.
Key responsibilities
Analysing customers' business processes and challenges
Working with our development team to add new features to the product
Designing and configuring a package that will meet our clients' requirements
Writing automated software tests
Supporting our clients through their testing stages, Go Live, and in production
Delivering world class customer service
Triaging queries and change requests from customers via our web-based support portal (Freshdesk)
Providing prompt responses and timely solutions to support tickets
Completing the above efficiently and accurately with a multitude of AI tooling
About you
2+ years previous experience in financial services sectors e.g. superannuation, investment administration, unit pricing, fund administration or fund accounting
Essential that the candidate is self-motivated and can work on their own initiative
Analytical with excellent problem-solving skills
Highly numerate
Reliable, dependable and with a strong work ethic
Organised with the ability to prioritise




Articulate with excellent communication and presentation skills
Tech savvy: Ability to keep up with the latest software trends and strong at technical troubleshooting
Ability to work collaboratively within a team and also to problem solve autonomously where it is required
SQL database queries and/or high-level Excel skills
Must have permanent work rights in Australia with no restrictions
Fluent spoken and excellent written English essential
College Degree or Professional Qualification in one of the following disciplines is a minimum requirement: Finance/Accounting/Investments/Actuarial, Mathematics, Engineering, Physics, or Business
About us
FRS is a specialist international provider of investment administration, unit pricing and regulatory software to the life, pensions and investments markets.
The existing client base is spread across EMEA, Australia and USA, and consists of both direct financial services companies as clients and business process outsourcers which service the financial services market.
FRS has a long track record of fostering a culture of innovation, automation and adopting the latest technology trends.
We operate with a lean, specialist team structure—so you'll have real ownership, visibility and variety in your work—while learning from experienced colleagues across our operations in Dublin, Melbourne and Boston.
Our flagship software product Invest|ProTM is used by financial services companies to manage the daily mission-critical investment trading process, investment valuations, charge and tax calculations, unit pricing, accounting and regulatory reporting for unit-linked collective investment funds and individualised portfolio arrangements for high-net-worth individuals.
FRS is owned by Constellation Software Inc, the largest technology company on the Toronto stock exchange (TSX:CSU), with a market capitalisation of USD$45 billion in 100 different markets worldwide.
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📌 Implementation Consultant (Melbourne)
🏢 Financial Risk Solutions Australia
📍 Melbourne