As the Student Support Coordinator, you will play a key role in delivering high-quality student support services for American college and university students studying at the CEA CAPA Sydney Centre.
Reporting to the Student Support Director, you will provide day-to-day support across events management and activities, student welfare, reception operations, health and safety, housing, and crisis response.
This is a highly active and student-facing role requiring regular engagement with students, staff, university partners, accommodation providers, and external suppliers.
You will be a visible presence within the Centre, helping to create a welcoming, safe and supportive workplace while contributing to an exceptional student experience.
Key responsibilities
Coordinate and deliver student activities, cultural events, excursions, educational visits and social programs
Assist with student arrivals, departures, orientation programs, and welcome events
Actively participate in evening and weekend activities, helping students engage with Australian culture and the local community
Provide high-quality student support and advising to help students have a positive and rewarding study abroad experience
Support the Director in responding to student welfare concerns, disciplinary matters and crisis situations
Conduct student welfare check-ins and maintain regular contact with students throughout their program
Serve as a welcoming and approachable first point of contact for students,



visitors and partners attending the Sydney Centre
Create program calendars, activity schedules and detailed itineraries
Work collaboratively with Student Support, Academic and Internship teams to support overall program delivery
Participate in CEA CAPA's emergency phone rotation, providing emergency support to students when required
About you
Bachelor's Degree or equivalent experience
Excellent customer service skills and a genuine passion for working with university students
Strong interpersonal, communication and relationship-building skills
Experience coordinating events, activities or group programs
Strong organisational and time management skills with excellent attention to detail
Ability to manage competing priorities and respond effectively under pressure
Demonstrated problem-solving and critical-thinking skills
Ability to work independently while contributing positively to a collaborative team environment
Strong digital literacy, including Microsoft Office and database systems
Legal right to work in Australia
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📌 Student Support Coordinator (New South Wales)
🏢 CEA CAPA
📍 New South Wales