The NSW Ombudsman is seeking a Complaints Officer in Sydney CBD with hybrid and flexible working options. The role handles complaints about NSW Government agencies, local councils and some community services, including intake via phone and electronic channels.
It requires empathy, strong communication, and sound analytical ability in a high-volume workplace. The position offers a market-competitive salary, prospects for advancement, and a supportive, inclusive team culture within the Complaints &
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📌 Complaints Resolution Specialist — Hybrid Sydney
🏢 NSW Ombudsman
📍 Sydney
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