Walker Ceramics Australia are leading Australian manufacturer of Clays and Glazes, catering to the pottery industry, professional potters, schools and hobbyists.
Complimenting our manufacturing range we also provide raw materials, tools and equipment to both our distributors and direct customers.
We are a motivated and friendly team of people, committed to delivering tailored, efficient customer service.
The Opportunity
An opportunity exists for a Sales Assistantto join our hardworking team on a full time basis, Monday, Tuesday, Thursday and Friday 9am to 5pm; Wednesday 8.30am to 5pm.
Role & Responsibilities
Responsibilities for this position will include the following:
Processing orders from online, telephone and email
Dealing with customer inquiries in a professional manner
Build and maintain customer relationships and ensure customer satisfaction
Processing customer payments
Reconciling AR Aging on a weekly basis
Respond to emails
Assisting various departments as required
Skills & Experience




To be successful for this position, you will meet the following criteria:
Previous experience in a customer service role (product based)
Experience processing sales orders with accurate data entry
Possess an excellent telephone manner and the ability to handle customers professionally
Strong computer skills using Outlook and Microsoft Office - MYOB Acumatica/ Advancedideal but not essential
Good written and oral communication skills
Ability to follow procedures
Strong attention to detail
Have the ability to pick up new systems quickly
Experience or knowledge within the pottery and ceramics industry an advantage
This full time position is for an immediate start.
We are close to public transport and offer outstanding work/life balance.
Friendly team, modern offices and parking available.
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📌 Sales Assistant (Melbourne)
🏢 Walker Ceramics Australia
📍 Melbourne