Good Constructions was established by Jolyon and Jayne Good in **** and are now in our 30th year of operation.
Since ****, we branched into the retirement living sector delivering refurbishment services including renovation and reinstatement of units, common buildings and grounds.
A solution orientated approach has seen this part of the business grow significantly by consistently delivering high quality work conducted by a caring team who ensure the needs of our clients, the residents and village managers are accommodated.
Our clients range from those with large property portfolios to those with only a few villages.
We have contracts in place with several companies servicing Melbourne, Sydney, as well as the Central and Mid North Coast of New South Wales.
The role
As the program manager, your goal is to champion the client in our business from tender request to completion.
You are someone who nurtures relationships with both external clients and internal teams - supporting them to deliver the project scope on time with minimal defects.
You thrive in having the details right and strive to capture all expectations through the tender documentation, taking immense pride upholding the values that define Good Constructions!
Key Accountabilities
Client relationship
Represent Good Constructions as a key point of contact for a portfolio of B2B clients.
Support the Business Development Manager with the onboarding of new clients
Facilitate signing of contracts and/or receipt of purchase orders for recent projects awarded
Attend site scoping or handover meetings as required
Workflow management
Responsible for project workflow from tender request to tender submission,
Support the business with delivery of the projects (once awarded) by owning the pre-site workflow




Support the construction team with workflow of the handover inspection and close out of defects
Resolve and/or escalation projects that are outside of process
Communication
Communicate effectively with clients and internal stakeholders through project milestones (new lead, start, completion, defects, defect close out) within the KPI timeframe.
Provide weekly progress reports to clients and internal management
Administration
Harvest project documentation from clients to support internal teams with delivering to scope & expectations
Maintain client master specifications etc and curate project specific documentation
Prepare and submit minor works and variation quotes using internal, supplier and contractor pricing.
Key Selection Criteria
Excellent communicator, preferably with experience in customer relations or account management.
Strong organisational & time management skills
A growth mindset & drive to learn
Proficient in document control, data management, and maintaining client portals.
Able to identify errors and omissions to ensure projects comply with the client's scope.
Previous experience in residential construction administration, Client Service Officer or pre site role, with an understanding of building codes, regulations and permits would be an advantage
An expectation of being proficient with Microsoft Office software & applications
Work in a supportive environment, including EAP
Business hours culture
Regular communication from business leaders on strategy and direction
Employee award programs
Paid leave day on your birthday
Fast-paced and rewarding work where you can really make a difference.
All appointments to Good Constructions are subject to reference checks, pre-employment misconduct screening, national criminal records checks and 'Working with Children' Check.
With the future predicted growth and current pipeline of work, now is an exciting time to join Valuable Constructions.
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📌 Program Manager (Construction) (Melbourne)
🏢 Good Constructions
📍 Melbourne