Job Description
We're looking for inbound Customer Service Officers to join our Brisbane CBD based team, helping Australians with important everyday enquiries.
You'll speak with customers over the phone, guide them through simple steps, and support them with services that can make a real difference in their lives.
You don't need previous call centre experience.
If you're a good communicator, enjoy helping people, and are willing to learn, we'll provide the training and support to help you succeed.
Why Join Concentrix?
At Concentrix, our people are at the heart of everything we do.
We create environments where individuals can learn, grow and build meaningful careers.
When you join us, you'll become part of a global organisation that values:
Career progression and internal development opportunities
Comprehensive training and ongoing coaching
Recognition and reward programs
A diverse, inclusive and supportive workplace
A culture built on teamwork, integrity and putting people first
The opportunity to work with some of Australia's most recognised brands
Whether you're starting your customer service career or looking for your next chance, we'll provide the tools, support and development to help you succeed.
About the Role
As a Customer Service Officer, you'll be the first point of contact for customers, helping resolve enquiries, provide information and deliver outstanding service experiences.
No two days are the same.
You'll be:
Assisting customers via phone, email and chat
Listening carefully to customer needs and finding solutions
Managing customer records accurately
Helping customers access services and digital channels
Resolving complaints and enquiries with empathy and professionalism
Working collaboratively with your team to achieve service goals
Onsite position, based on Edward Street right near Central Station
What You'll Bring




We're looking for people who genuinely enjoy helping others and are committed to delivering great customer experiences.
You'll have:
Strong communication and interpersonal skills
A positive, customer-focused attitude
Confidence using computers and navigating multiple systems
Excellent attention to detail
The ability to follow processes while thinking on your feet
What's in It for You?
Paid training and ongoing support
Career pathways across a global organisation
Recognition and reward programs
Supportive team culture
Full-time and part-time opportunities available
Be part of a company that genuinely invests in its people
Unlock job insights
Hirer responsiveness Salary match Number of applicants
Information Technology Services 1,*****,000 employees
We power the world's best brands today and into the future.
Some call us a global technology and services company .
But we're so much more.
Human-centered, tech-powered, intelligence-fueled.
Every day, we help over 2,000 clients solve their toughest business challenges.
Working with our clients, we process billions of transactions, automations, and interactions.
This helps us see the unseeable—harnessing proprietary data and insights to fuel our consulting and engineering engagements, enabling us to design, build, and run truly transformative solutions for industry-leading companies and visionary startups alike.
We power the world's best brands today and into the future.
Some call us a global technology and services company .
But we're so much more.
Human-centered, tech-powered, intelligence-fueled.
Every day, we help over 2,000 clients solve their toughest business challenges.
Working with our clients, we process billions of transactions, automations, and interactions.
This helps us see the unseeable—harnessing proprietary data and insights to fuel our consulting and engineering engagements, enabling us to design, build, and run truly transformative solutions for industry-leading companies and visionary startups alike.
What can I earn as a Customer Service Representative

📌 Customer Service Officer (Queensland)
🏢 Concentrix Services
📍 Queensland