Administration & Customer Service Manager

Administration & Customer Service Manager
Brisbane
Administration & Office Support

Woods & Co are proud to partner with an independent private vault facility in Brisbane CBD to find a Business & Customer Support Manager to join their team. Our client is Brisbane's independent private vault, purpose-built beneath the CBD to provide secure storage for bullion, investment assets and personal valuables.

We're seeking someone to support their clients day to day in this wide-ranging role, combining customer contact, administration and general office support, ideal for someone accurate, reliable and genuinely happy to be part of a close-knit team.

What's in it for you?
$80,000 - $90,000 + Super
Brisbane CBD location, minutes from Central Station
Genuinely unique business, Long-standing credibility
Supportive team setting where everyone helps each other out
Full training provided on ERP systems and compliance requirements

What you'll do?
Managing and maintaining customer information within the ERP system across a large existing customer base
Xero administration including invoicing, billing and reconciliations
Answering incoming calls and assisting customers with general enquiries




General administration and day-to-day operational support for the wider team
Following internal compliance procedures and maintaining accurate customer records and documentation, supporting the business's SMSF-compliant, audit-ready standards
Ensuring information is entered accurately and tasks are followed through to completion

What you need?
3+ years experience in similar Customer Service of Administration Management role, ideally within a client facing position
Experience with Xero and customer databasesConfident phone manner, comfortable managing inbound volume of customer contact
Accurate, detail-oriented and reliable in following tasks through to completion
Skilled and trustworthy, suited to working in a strictly by-appointment, security-focused environment

*Please note only shortlisted candidates will be contacted

Woods & Co Recruitment is committed to building a diverse and inclusive workforce that values all backgrounds and experiences. We encourage applications from Aboriginal and Torres Strait Islander peoples, individuals from culturally and linguistically diverse backgrounds, members of the LGBTQI community, people of all genders and people with disability.
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📌 Administration & Customer Service Manager Brisbane City (Australia)
🏢 Woods
📍 Australia