Provide first-line functional support forbusiness-critical operational systems.
Triage, investigate and progressincidents, service requests and system issues.
Resolve assigned issues within established procedures andservice levels.
Follow establishedrunbooks, troubleshooting procedures and escalation pathways.
Capture accurate incident records, troubleshooting steps, evidence and resolutions.
Escalate complex issues to appropriate technical or application support teams.
Communicate effectively with business users throughout the incident lifecycle.
Assist with identifying recurring issues and opportunities for service improvement.
Maintain support documentation, procedures and knowledge articles.
Collaborate with operational, application and technology teams to maintain reliable system services.
12 Month Contract
$660 Per Day
Brisbane Based
Key Responsibilities
Provide first-line functional support forbusiness-critical operational systems.
Triage, investigate and progressincidents, service requests and system issues.
Resolve assigned issues within established procedures andservice levels.
Follow establishedrunbooks, troubleshooting procedures and escalation pathways.
Capture accurate incident records, troubleshooting steps, evidence and resolutions.




Escalate complex issues to appropriate technical or application support teams.
Communicate effectively with business users throughout the incident lifecycle.
Assist with identifying recurring issues and opportunities for service improvement.
Maintain support documentation, procedures and knowledge articles.
Collaborate with operational, application and technology teams to maintain reliable system services.
About You
To be successful, you will ideally have:
Experience as aSystem Analyst, Application Support Analyst, Systems Support Analystor similar.
Strong experience providingfunctional application or systems support.
Experience withincident management, service requests, troubleshooting and issue resolution.
Ability to follow established runbooks while using analytical thinking to investigate issues.
Exposure toITSM processes and service management/ticketing platforms.
Robust documentation and record-keeping skills.
Excellent communication skills with both technical and non-technical stakeholders.
Strong analytical and problem-solving capabilities.
Experience withinairline, aviation, transport, logistics or another operationally critical environmentwill be highly regarded.
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📌 System Analyst (Queensland)
🏢 Talent International
📍 Queensland