BASE24-eps Production Support Lead
12+ years' Payments experience | 10+ years' BASE24-eps | Banking & Financial Services
We are looking for an experienced BASE24-eps Production Support Lead to lead a technical production support team within a large Australian banking workplace.
This is a hands-on leadership role requiring deep BASE24-eps expertise combined with strong experience managing business-critical payment platforms in production.
You will be responsible for the stability, performance and ongoing development of the BASE24-eps environment, while leading the team responsible for day-to-day production support.
The environment supports high-volume card and electronic payment processing, so you will need a strong understanding of the end-to-end payment transaction lifecycle and the ability to troubleshoot complex production issues.
What you'll be doing
Lead and manage the BASE24-eps production support team
Remain technically hands-on with BASE24-eps development, configuration and customisation
Monitor system health and ensure the availability and performance of the payments platform
Support ATM, POS, e-commerce, payment gateway and EFT transaction processing
Configure and support authorisation, routing, switching, settlement and reconciliation
Develop and maintain BASE24-eps payment workflows, scripts, interfaces and APIs
Support integrations with Visa, Mastercard, domestic payment networks and core/host banking systems
Manage production incidents and problems, including root cause analysis (RCA)
Manage and report against production support measures including SLAs, response times and resolution times
Support 24x7 production operations, including critical incidents and escalations
Manage and support releases, deployments, upgrades and migrations
Support DR, failover and high-availability requirements
Undertake performance tuning and capacity planning for high-volume transaction processing




Implement payment enhancements including EMV and contactless
Support payment scheme, regulatory and compliance changes and mandates
Participate in code reviews, testing and production releases
Work closely with development, architecture, infrastructure, QA and business teams
Maintain technical documentation, operational procedures and support guides
What we're looking for
12+ years' experience within payments/banking technology
At least 10 years' hands-on BASE24-eps experience
Strong BASE24-eps development and production support experience
Previous experience leading an engineering or production support team
Strong knowledge of payment switching and transaction processing
Experience across ATM and POS acquiring, card payments and EFT
Strong understanding of authorisation, routing, settlement and reconciliation
Experience supporting high-volume, business-critical payment platforms
Strong understanding of the end-to-end card transaction lifecycle
Experience with Incident, Problem and Change Management
Understanding of production support measures including SLAs, response and resolution times
Experience with high availability, disaster recovery, performance and capacity management
Strong troubleshooting and analytical skills
Excellent communication skills and the ability to work directly with technical teams, business stakeholders and clients
The person we're looking for
This isn't a pure management position.
We need someone who can lead the BASE24-eps support team while still getting hands-on technically when required.
You will understand what it takes to operate a high-volume payments platform in a banking production environment and be equally comfortable dealing with a critical production incident, investigating a transaction failure, reviewing a technical change or leading the team through a release.
If you have deep BASE24-eps experience and have led the production support of business-critical payment platforms, we'd like to hear from you.
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📌 Base24-Eps Production Support Lead (Melbourne)
🏢 Oss Group
📍 Melbourne