SENIOR TECHNICAL BUSINESS ANALYST – St Leonards, SydneyFixed-Term Contract until June ****Hamilton Island is seeking an experienced Technical Business Analyst – Hotel Systems to join our growing technology team and support a major transformation of our hotel technology environment.Reporting to the Director of Program Delivery, you'll play a key role in the transition from our legacy Property Management System (PMS) to a modern cloud-based platform, connecting business needs with technology solutions across hotel operations and the broader guest journey.This role sits at the intersection of business, technology and delivery.
You'll work closely with hotel operations, project teams, architects and technology vendors to understand how our systems need to work together, support technical and solution decisions, and help ensure the new solution works effectively from design through testing, cutover and transition into BAU.We're looking for someone with strong enterprise systems experience who can understand both the operational and technical sides of a major platform implementation.
Experience implementing or transitioning Property Management Systems (PMS), ERP, reservations or similar enterprise platforms is highly desirable, with hospitality technology experience particularly valuable.Why you'll love working with usWork-life balance – office-based Monday to Thursday with work-from-home FridaysExclusive perks – free on-site gym, subsidised fitness classes, discounts on health and travel insurance, and Family & Friends rates on Hamilton IslandGreat location – conveniently located near St Leonards Station and Crows Nest MetroMajor transformation – play a key role in the replacement of a core platform supporting Hamilton Island's hotel operationsBroad technology exposure – work across PMS, reservations, payments, housekeeping, guest communications and connected business systemsCollaborative environment – partner with hotel operations, project teams,



architects and specialist technology vendorsWhat you'll be doingProvide technical business analysis across the implementation of a new Property Management System and associated hotel technologyConnect business requirements and operational processes with solution capabilities, helping translate between hotel teams, project delivery, architects and technology vendorsDevelop a robust understanding of end-to-end resort and guest processes and how these are supported across the PMS and connected systemsWork with vendors and internal technology teams to shape solution designs and ensure they are practical, supportable and aligned with business needsAct as a technical point of contact for the project team, helping investigate issues, evaluate options and resolve technical questionsChallenge vendor proposals, assumptions and solution designs where appropriate, considering the broader technology environment and end-to-end guest journeyLead or support integration analysis, interface requirements, data flows and migration activities across the PMS and connected platformsProvide technical guidance through System Integration Testing (SIT) and User Acceptance Testing (UAT), including test coverage, defect investigation, root-cause analysis and coordination of resolution across systems and vendorsWork with business SMEs during UAT to distinguish process, configuration, integration, data and product issues and drive these through to resolutionSupport data migration, reconciliation and validation to ensure legacy information is transitioned accurately into the new platformIdentify technical risks, dependencies and design decisions early and work with the appropriate teams to resolve themWhat we're looking forSignificant experience working with enterprise business applications in a technical business analyst, senior systems analyst, solution consultant,



technical lead or similar roleDemonstrated experience implementing, replacing or significantly upgrading a Property Management System, ERP, reservations platform or similarly complex enterprise systemExperience supporting a major system implementation through design, configuration, integration, data migration, SIT, UAT, cutover and go-liveStrong understanding of enterprise applications, integrations, APIs, interfaces and data flowsExperience diagnosing complex issues spanning application configuration, integrations, data and business processesAbility to understand business and operational processes and translate these into practical technical solutionsExperience working with third-party technology vendors and the confidence to challenge designs, assumptions and proposed solutionsStrong problem-solving skills and the ability to work through complex technical and operational issuesAbility to provide practical technical guidance to project managers, business stakeholders and delivery teamsExcellent communication and stakeholder management skills, including the ability to explain technical concepts to non-technical audiencesExperience with hotel Property Management Systems and associated hospitality technology would be highly regardedExperience with Agilysys, Oracle Hospitality, Infor, Mews, RMS, Stayntouch or other major PMS platforms would be advantageousExperience within hotels, resorts, tourism or another complex operational environment would be advantageousA degree in Information Systems, Technology, Business or a related discipline, or equivalent industry experience, is desirableAbout Hamilton IslandOur mission is to share the wonder of Hamilton Island with the world by creating wonder-filled experiences for our guests, employees and community.
Every team member plays a role in shaping those experiences – making Hamilton Island not just a great place to visit, but a great place to work.
A little island can do wonders - make your next career move one to remember.
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📌 Technical Business Analyst (Sydney)
🏢 Rpmglobal
📍 Sydney