This is a broad, hands-on role sitting across customer success, implementation and operations.
You'll be the practical link between customers, digital products, content and delivery - making sure clients launch successfully, stay engaged and clearly see the value they're receiving.
You'll have the opportunity to help shape how we work with customers, introduce greater structure and build scalable ways of working - without losing the warmth, care and quality that Better Being is known for.Key responsibilitiesLead customer onboarding and implementationHelp customers bring the Better Being Hub, Wellbeing Index and future digital products to life within their organisationsUnderstand customer objectives and translate them into practical campaigns, webinars, resources and activityBuild strong, trusted relationships with clientsDrive adoption, engagement and ongoing customer valueTrack customer health, engagement, risks and renewal readinessCoordinate reporting and follow-up so customers can clearly see the value of the serviceHelp create stronger systems and processes across onboarding, reporting and customer follow-through as the business scalesAbout youBuild strong and credible relationships with B2B clientsConfidently manage multiple customers, priorities and moving partsEnjoy creating structure and improving processes, but aren't rigid in your approachComfortable working with digital platforms, CRM tools, reporting and project management systemsUnderstand the importance of customer engagement,



retention and demonstrating valueEnjoy working in a smaller business where you can be hands-on and make things happenCare about people and understand that outstanding customer care needs clear systems behind it in order to scaleExperience within B2B SaaS, HR tech, employee wellbeing, WHS, learning and development, professional services or workplace health would be highly regardedAbout usBetter Being helps organisations support their people to live healthier, happier lives at work and beyond.
Our approach is practical, evidence-based and grounded in four pillars: Movement, Mindset, Nutrition and Recovery.
We create education, resources and insights that are easy to access, easy to understand and realistic enough to fit into busy working days.
We're now entering an exciting phase of growth, moving from predominantly bespoke program work towards a scalable digital subscription model through the Better Being Hub, Wellbeing Index and future digital products.Genuine ownership of the customer experience as the business growsThe opportunity to help shape and build the customer success function, rather than simply inherit itBroad exposure across customer success, digital products and operationsThe autonomy and variety that comes with working in a smaller, evolving businessMeaningful work connecting employee wellbeing, evidence and everyday actionFlexible, remote-friendly working with hybrid optionsThe option to work four days per week for the right person
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📌 Customer Success & Operations Manager (Sydney)
🏢 Better Being
📍 Sydney