NSW Department of Communities and Justice – Parramatta NSW
Location: Parramatta with flexible work arrangements
Temporary Full time for 12 months
Clerk Grade 9/10, Salary Package $133,348 - $146,945 per annum, plus Superannuation and annual leave loading
Your role
This is an exciting opportunity to manage the operational service compliance and performance arrangements for vendor sourced services in the Information Technology arena within the Department of Communities and Justice.
What you'll do
As part of the Information and Digital Services team within the Corporate Services Branch, your core responsibilities will include;
Acting as the single point of operational escalation for the vendor and internal DCJ clients
Facilitate the prioritisation process for non-catalogue item requests (small to large project requests and minor enhancements) across a diverse client base
Review vendor proposals, briefs and statements of works to ensure any integration requirements and impacts are identified and projects are appropriately resourced and timed between external and internal stakeholders
Develop compliance audit plans to assess vendor service compliance, including leading regular service reviews with service providers and communicating and validating service outcomes with clients
Maintain current and accurate service costing models to reflect the standards of service, in order to manage the operational cost centre budgets, and resultant cost recovery.
Identify environmental, organisational and user behaviours that influence cost of services and implement strategies to optimise vendor costs.
What we're looking for
Tertiary qualifications in a related discipline or equivalent knowledge, skills and experience with demonstrated commitment to ongoing professional development.
In addition to meeting the essential requirements, the successful candidate will demonstrate commitment to providing quality customer service and experience in vendor/supplier management.




You will also contribute to a collaborative culture with other technical specialists to ensure appropriate advice is provided to clients.
Appointments are subject to reference checks.
Some roles may also require the following checks/ clearances:
National Criminal History Record Check in accordance with the Disability Inclusion Act ****
Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act ****.
Commitment to a culture of collaboration with other technical specialists to ensure appropriate advice to clients is given.
About us
The Department of Communities and Justice (DCJ) is the lead agency under the Stronger Communities Cluster.
DCJ works to enable everyone's right to access justice and help for families through early intervention and inclusion, with benefits for the whole community.
Stronger Communities is focussed on achieving safe, just, inclusive and resilient communities by providing services that are effective and responsive to community needs.
DCJ and Stronger Communities provides an opportunity to focus on prevention and early intervention across both the social welfare and justice systems.
What We Offer
We offer a variety of benefits, including:
A challenging and rewarding career
Flexible, autonomous work environment
Competitive pay and conditions
Training and development opportunities to build and maintain capabilities
Health & Wellbeing and Employee Assistance Programs.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference.




We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities.
We're focused on breaking, rather than managing, disadvantage.
It's work that really matters.
Are you ready to join us?
For more information about the role or what it's like to work for DCJ, please contact the hiring manager Stuart McCune on ******** *** or at ******
If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Hayley Perese on ************ or via ******
Visit Recruitment adjustments on the DCJ website to learn more.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds.
This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
For more information visit Applying for DCJ jobs on the DCJ website.
Thank you for your interest in this role.
We look forward to receiving your application.
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The Welcome Experience
Thinking about moving to regional NSW?
Get free, personalised support with housing, schools, jobs, and settling in.
Learn more:
The careers site currently promotes this service on the 'Discover roles with DCJ in regional NSW' page.
Applications close
06 October **** at 11:59pm AEST.
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📌 Vendor Operations Manager (Sydney)
🏢 the original
📍 Sydney