Key responsibilitiesAnalyse and document end-to-end Australian Home Care operational processes, including referral and intake, assessment, care planning, service planning, rostering, service delivery, client contributions, provider charges, budgets, funding, claiming, invoicing, statements, reconciliation, reporting, care management, client exits, changes in circumstances and exception handlingDevelop and maintain Business Requirements Documents, Business Rules, Functional Requirements, User Stories, Acceptance Criteria, Process Maps, Workflow Specifications, Data Requirements, Exception Scenarios, Business Rule Matrices, Requirements Traceability Matrices and UAT requirementsWork directly with developers to explain requirements and business rules, review proposed solutions for alignment with business requirements, and identify gaps, unintended consequences, data implications and integration requirementsDesign and execute comprehensive UAT covering positive, negative, boundary, exception, calculation, workflow, data integrity, permission, role and end-to-end scenariosAct as a professional liaison between CMP and Home Care providers, conduct requirements discussions, demonstrate CMP functionality in terms of real provider workflows, and gather, assess and document customer feedbackDevelop onboarding programs, user guides, process guides, quick-reference guides, presentations, FAQs, knowledge-base content, demonstration scripts, exercises and workflow explanationsConduct product demonstrations for prospective and existing providers, explaining why a function is required, what information is entered, how information flows through the system, and what downstream operational or financial impacts may occurProactively identify opportunities to improve product functionality,



business processes, customer experience, onboarding, training, UAT, requirements documentation, quality controls and operational workflowsOwn the quality and completeness of assigned business analysis deliverables and challenge requirements, proposed solutions or test outcomes where evidence indicates they do not satisfy the business needEscalate unresolved business-rule, compliance, customer or product risks to the appropriate CMP decision-makerAbout youSubstantial practical experience in the Australian Home Care sector, including genuine operational experience rather than only general aged-care knowledgeDemonstrated business analysis experience covering requirements gathering, process analysis, business rules, user stories, acceptance criteria, process mapping, functional requirements and traceabilityDemonstrated ability to independently develop and execute meaningful UATExperience working directly with customers, providers, stakeholders or operational usersStrong IT literacy across SaaS applications, Microsoft Office, spreadsheets, data concepts, web applications, workflow systems, screen-recording/video tools and software development teamsDemonstrated ability to develop training and explain complex software processes clearly to non-technical usersExceptional written communication and documentation skillsAnalytical and methodical; able to break complex operational requirements into accurate rules and system requirementsSelf-directed, accountable and capable of progressing work without continuous supervisionCollaborative, respectful and professional when dealing with customers and colleaguesAbout usCarer Manager Plus Pty Ltd (CMP) is a growing technology company providing software solutions for the Australian Home Care sector.
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📌 Senior Business Analyst (Melbourne)
🏢 Carer Manager Plus
📍 Melbourne