We're looking for one person to own the physical side of the business: the warehouse, order fulfilment, and the shop floor. You keep orders, stock, and the in-store experience running cleanly, day to day.

Key responsibilities
Pick, pack, and dispatch all online orders
Receive and manage incoming deliveries
Prepare, pack, and coordinate influencer gifting orders, pick-ups, and collections, timed with the marketing team
Implement packing changes for promotions (inserts, seasonal swaps)
Prepare the warehouse and shop ahead of sale periods
Keep the warehouse organised, clean, and running to a transparent system
Manage physical inventory and stock accuracy, working closely with the digital / e-commerce team
Restock tubs and shelves; maintain the stock organisation systems
Monitor and reorder consumables (tape, packaging, supplies) so materials never run short
Open, close, and run the shop on shift
Hold the in-store experience to a consistent standard: presentation, cleanliness, lighting, incense, music
Support in-store customers




Manage and respond to Google reviews; flag poor reviews or escalations to the team
Support and liaise with the Customer Service Manager where needed
Respond to customer service emails
Run a clean handover between working days so the operation never loses its place

About you
Experience across warehouse, fulfilment, or retail operations
Genuinely organised: a system for everything, and the discipline to keep it
Hands-on and comfortable on your feet through the day
Confident with inventory and customer-service tools (Gorgias or similar), or quick to pick them up
Warm and steady with customers, in person and over email
Able to work independently and own the day end to end

About us

stonekin is a Byron Bay underwear brand: GOTS-certified organic cotton, seamless, cut to sit like a second skin. Small team, growing quickly, with a warehouse and a concept store to match.
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📌 Dispatch & Retail Manager Byron Bay
🏢 Stonekin
📍 Byron Bay