Build Capability.
Drive Performance.
Deliver Exceptional Customer Outcomes.Lead a national customer service team in a fast-paced environmentUse KPIs and service metrics to drive performance improvementsCollaborate across Sales, Warehousing and Installation teamsBeaumont Tiles is Australia's leading retailer in tiles, hard flooring, and bathroomware, with over 110 stores nationwide.
As an innovative market leader, we source the latest trends and products from around the globe to inspire dream spaces for homes and businesses.
Our network of company-owned and franchised stores proudly services trade professionals, home builders, renovators, and the commercial sector.
Backed by the Wesfarmers/Bunnings Group, we're committed to growth, quality, and exceptional customer experiences.At Beaumont Tiles, we believe success starts with people.
We foster a culture of belonging, inclusivity, and respect, reflecting the diversity of the communities we serve.
We value individuality and encourage our team members to explore their passions, develop their skills, and achieve their full potential in a supportive environment.WHY JOIN US?
Be part of a company creating dream spaces for customersAttractive remuneration packageEmployee Assistance Program (EAP)Ongoing training and development opportunitiesExclusive employee discountsJoin the tile industry leader within the Wesfarmers/Bunnings GroupDynamic, supportive, and successful teamsBeaumont Tiles is looking for an experienced National Customer Service Team Leader to lead our Delivery and Installation customer service team based in Derrimut.Managing a team of 10, you will bring clarity, consistency and strong leadership to a busy national operation.This is a hands-on leadership role for someone who enjoys coaching people,



improving performance and bringing teams together around shared customer and business outcomes.As the National Customer Service Team Leader, you will be responsible for the day-to-day leadership and performance of the team, ensuring customer enquiries, delivery and installation matters, and escalations are managed effectively.You will create clear expectations, use service metrics to guide performance and work closely with teams across the business to improve the overall customer experience.Your key responsibilities will include:Leading, coaching and developing a national team of 10Creating clear structure, priorities and accountability across the teamMonitoring KPIs, ageing reports and customer service metricsManaging escalated customer matters and supporting difficult conversationsIdentifying service gaps and implementing practical improvementsBuilding consistent processes and ways of workingImproving team productivity, responsiveness and service outcomesPartnering with Sales, Warehousing, Planning, Finance and Installation teamsProviding clear updates on performance, risks and customer issuesBuilding accountability while allowing team members to take ownershipAbout YouYou are a confident and approachable leader who can balance people, performance and customer outcomes.
You know how to set expectations,



have constructive conversations and support your team without micromanaging them.Most importantly, you are passionate about developing people, building capability and empowering your team to succeed.To be successful in this role, you will bring:Proven experience leading an operational or customer service teamStrong coaching and people development capability, including supporting underperforming team members to achieve improved resultsExperience improving team performance using KPIs, service metrics and operational dataThe ability to coach underperformance and build capability through transparent development plansA strong sense of accountability and ownership, focusing on solutions rather than blameA structured leadership approach, including regular one-on-ones, coaching conversations and team development activitiesConfidence handling escalations and challenging customer situationsStrong stakeholder management skills across operational teamsA demonstrated ability to improve service, processes or productivityExcellent communication, organisation and problem-solving skillsA practical, calm and accountable leadership styleWhy Join Beaumont Tiles?
This is an opportunity to make a genuine impact on the way our customers experience delivery and installation services across the country.You'll have the opportunity to develop team capability, improve national processes and work alongside a broad range of operational stakeholders in a well-established Australian business.We're looking for a leader who develops capability, uses data to drive performance, and fosters accountability through coaching and development.If you're passionate about building high-performing teams and delivering exceptional customer outcomes, we'd love to hear from you.
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📌 National Customer Service Team Leader (Melbourne)
🏢 Beaumont Tiles
📍 Melbourne