We're the agents for e-commerce.
45,000+ merchants use our suite of apps across analytics, retention, upselling, shipping, and re-engagement.AMP is venture-backed, genuinely AI-native, and growing fast.
We're founded by an ex-TradeGecko team (acquired by Intuit), and you'll have unlimited AI tooling and a direct line to the CEO, engineering, and design.The RoleWe're hiring a Customer Success Manager to work across our multi-product portfolio.For us, customer support function is a critical growth engine.
It's where we learn what merchants actually need, where churn gets stopped, and where our best case studies, product feedback and reviews come from.
You'll work directly with the CEO and senior leadership to turn that signal into experiments, run them, and own the numbers until they move.This isn't a queue-management role, and it isn't tied to one product.
It suits someone who likes being handed a messy problem and left to solve it.What You'll DoGo deep on whichever product needs the most help - learn it cold, talk to its merchants, and find out what's really going onDesign and run CX and growth experiments with the senior product leadership: onboarding, activation, save offers, win-backs, proactive outreach.
Ship them, measure them, keep what worksBuild our reviews and case study engine across the portfolio — identify merchants getting real value, reach out, and make it easy for them to share their storyDrive down churn by getting to at-risk merchants before they leave,



and understanding why the ones who left didReach out proactively to merchants who've hit friction, including those who've left critical reviews, and turn them aroundBuild the playbooks that let what worked on one app carry over to the nextWho You Are5+ years in customer success, support, or account management in SaaSSydney-basedShopify or e-commerce experience strongly preferredEntrepreneurial and self-directed — you spot the opportunity, propose the experiment, and run it without being managed into itComfortable context-switching between products and picking up a recent one fastConfident on calls and outreach; you'd rather talk to a merchant than email themCommercially minded: comfortable defining a metric, running a test, and being honest about whether it workedTechnical enough to read configuration, diagnose issues, and speak credibly to both merchants and engineersA clear, warm communicator who represents the brand wellNice to HaveFamiliarity with Shopify apps, themes, or merchant toolingA track record of recovering unhappy customers or negative reviewsExperience building a CS function rather than joining oneExposure to running a product or growth experiment end-to-endLocation & PaySydney-based.
Competitive pay, plus meaningful ownership of a function you get to define.Tell us about a problem you were handed with no obvious answer — what you tried, what happened, and what you'd do differently.
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📌 Customer Success Manager (Sydney)
🏢 Amp
📍 Sydney