Choices & Rights Pty Ltd is one of the growing care providers across Brisbane Southside and surrounding suburbs.
We are passionate about delivering exceptional care and support for our clients living with various disabilities and are proud of our client-focused, professional culture.
Our services include Supported Independent Living, In-Home Support, Community Access, and Capacity Building.
We are currently seeking an experiencedNDIS Support coordinatorto join our growing team on the Sunshine Coast.
This is an exciting opportunity to support and implement meaningful change for people living with a disability.
About the Role
As the primary contact for a portfolio of NDIS clients, their families, and a team of support workers, the Support coordinator plays a key role in ensuring high-quality, individualised services that promote client choice and control.
This is a fast-paced role within a rapidly growing organisation and requires someone with excellent communication skills, high energy, and strong leadership capabilities.
Key Responsibilities
Lead the support service delivery team to achieve positive client outcomes
Act as the primary point of contact for participants, families, and stakeholders
Manage client enquiries, complaints, and feedback
Oversee day-to-day NDIS services and business operations
Ensure services are delivered safely, efficiently, and to a high standard
Coordinate recruitment, workforce planning, and scheduling of support workers
Ensure compliance with organisational policies, procedures, and systems
Drive business growth through engagement with warm and cold leads




Build and maintain strong relationships with clients and stakeholders
Assess client needs and recommend appropriate NDIS services
Monitor industry trends and identify business development opportunities
Complete additional duties/projects as directed by the Director/GM
Participate in an on-call roster (every four weeks)
Provide on-the-floor support when required
Attend weekly team meetings in Logan Central
Benefits
On-call allowance + mobile phone + laptop
Employee Assistance Program (EAP)
Supportive and inclusive work environment
Opportunities for career growth and advancement
Skills and Experience
To be successful, you will have:
Strong knowledge of NDIS Operational Guidelines
Relevant tertiary qualifications (preferred) or equivalent industry experience
Experience working with clients, families, and carers to build capacity
Knowledge of case management principles
Demonstrated experience managing teams and service delivery
Understanding of compliance, policies, and procedures
Excellent written and verbal communication skills
Ability to monitor, measure, and report on outcomes
Solid leadership and organisational skills
Competence with computer systems and data management
Ability to prioritise tasks and manage time effectively
Knowledge of the NDIS Act ****, Disability Act ****, and relevant legislation
Innovative thinking and ability to drive positive workplace culture
Mandatory Requirements
Current Driver's Licence
Working with Children (Blue Card)
NDIS Worker Screening Clearance
National Police Check
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📌 Ndis Service Coordinator (Melbourne)
🏢 Choices And Rights
📍 Melbourne