Belbaker Bus Charter is an established Queensland coach and passenger transport operator providing a diverse range of transport services across South East Queensland and beyond.
Our business delivers charter, school, corporate, rail replacement, healthcare and other passenger transport services.
With a strong focus on safety, reliability and customer service, our people play an important role in ensuring every service is delivered professionally and efficiently.
We are currently seeking an experienced Sales & Service Officer to join our team and support the continued growth of our business.
About the Role
The Sales & Service Officer will be responsible for coordinating customer enquiries and bookings from initial enquiry through to service delivery, while working closely with our Sales, Logistics, Scheduling and Driving teams.
This is a hands-on coordination role suited to someone who enjoys working in a busy operational environment, building strong customer relationships, and making sure the details are right.
You will be a key point of contact for customers and will help ensure that what has been sold to the customer can be delivered safely, efficiently and to the required standard.
Key Responsibilities
Respond to customer enquiries and provide professional and timely service
Prepare and coordinate quotations, bookings, and service confirmations
Develop strong ongoing relationships with customers and key clients
Coordinate customer requirements with Sales, Operations and Scheduling teams
Ensure bookings contain accurate and complete service information
Liaise with customers regarding changes, special requirements and operational matters
Monitor bookings through to completion and follow up where required
Identify opportunities to improve customer service and business processes
Assist with the coordination of charter, school, corporate, rail replacement and other passenger transport services
Maintain accurate booking,



customer and service information
Assist with resolving customer enquiries, concerns and service issues
Work closely with the Operations team to ensure customer expectations align with operational requirements
Support the Sales team with administration, reporting and follow-up activities
Identify opportunities for additional services and support business development activities
Contribute to maintaining high standards of safety, service and professionalism
Undertake other administrative and coordination duties as required
About You
We are looking for someone who is organised, commercially aware and genuinely enjoys working with customers.
You will ideally have:
Previous experience in a customer service, sales, operations or similar role
Excellent communication and interpersonal skills
Strong attention to detail and organisational skills
The ability to manage multiple bookings, customers and priorities at the same time
Robust problem-solving and decision-making skills
A professional and customer-focused approach
Confidence dealing with customers by phone and email
Good computer skills and experience with Microsoft Office
The ability to work effectively with different teams and stakeholders
A practical understanding of the importance of operational requirements, safety and compliance
The ability to remain calm and solutions-focused in a busy environment
Experience in transport, logistics, tourism, hospitality, events or another operational service environment will be highly regarded.
What We Offer
Join an established and growing Queensland transport business
A varied role where no two days are the same
Opportunity to work closely with Sales and Logistics
Supportive and professional working environment
Opportunity to develop your skills across sales, customer service and transport operations
A role where your contribution directly impacts our customers and the success of the business
Belbaker Bus Charter is an equal opportunity employer.
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📌 Sales & Service Officer (Queensland)
🏢 BelBaker Bus Charter
📍 Queensland