About the Opportunity
Our client is a well-established Australian importer and distributor of premium commercial kitchen and catering equipment, representing leading international brands across the food service industry.
Due to continued growth and the relocation to a modern, purpose-built Port Melbourne office, they are seeking an experienced Spare Parts Officer to join their Technical Services team.
This is a great opportunity for someone with a strong background in customer service, spare parts, technical sales or equipment-related administration who enjoys dealing with customers and solving problems.
The Role
As Spare Parts Officer, you will be responsible for providing professional and responsive service to customers, dealers and internal stakeholders while ensuring spare parts orders and enquiries are processed accurately and efficiently.
Your responsibilities will include:
Responding to customer enquiries by phone and email
Providing advice and information on spare parts, availability and pricing
Processing spare parts orders, quotations and enquiries
Following up customer orders and back-orders
Liaising with purchasing, warehouse, service, logistics and accounts teams
Managing customer complaints and resolving issues professionally
Monitoring non-stock and special-order parts
Processing invoices, credits and stock returns
Maintaining accurate customer and system records
Ensuring orders are processed within required timeframes




Assisting with continuous improvement of spare parts sales and processes
Modern Port Melbourne Office
Parking Provided
Full-Time Permanent
About You
You will be a confident customer service professional who enjoys working in a busy environment and has the ability to understand customer requirements and provide practical solutions.
Ideally, you will have:
3+ years' experience in technical customer service, spare parts or sales
Strong customer service and communication skills
Excellent attention to detail and follow-up
Experience managing multiple priorities
Strong stakeholder management skills
The ability to understand and communicate technical information
Valuable computer skills, including Microsoft Outlook and Teams
Experience with CRM/ERP systems; Salesforce and/or Microsoft Dynamics GP would be advantageous
Basic to intermediate Excel skills
A positive, team-focused approach
Why Join?
Modern Port Melbourne office
Parking provided
Join an established and growing Australian business
Work with premium international equipment brands
Supportive Technical Services team
Varied role combining customer service, administration and technical product knowledge
Opportunity to develop your product and industry knowledge
If you enjoy helping customers, solving problems and working with a great team, we would like to hear from you.
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📌 Customer Service / Spare Parts (Melbourne)
🏢 Symmetry Human Resources
📍 Melbourne