So Safe Specialty Products Pty Ltd – Brookvale NSW
Join the team at So Safe Specialty Products Pty Ltd as a Customer Service & Administration role based in Brookvale.
In this pivotal role, you will be responsible for providing exceptional customer service, order processing and supporting the broader administrative functions of the business.
What you'll be doing
Handling incoming customer enquiries and requests by phone and email.
Processing customer orders via email and our website
Providing accurate and timely information to customers, addressing their questions and concerns
Assisting with general administrative tasks, including data entry, filing and updating our websites with product descriptions, images & content
Maintaining accurate records and databases to support the smooth operation of the business
Booking in freight and generating consignment labels
Processing Invoices and taking payment
Many other ad-hoc tasks as required
What we're looking for
Experience in a customer service or administrative role
Strong communication and interpersonal skills, with the ability to interact with a diverse range of customers and internal stakeholders
Excellent organisational and time management skills, with the ability to prioritise tasks, juggle competing priorities and work under pressure
Proficient in using office software such as Microsoft Office suite (Word, Excel, Outlook)
Patient and calm,



you can handle challenges like a pro
A keen eye for detail and a commitment to providing high-quality work
A positive, friendly, and customer-oriented attitude
Willingness to learn about our products and services
Basic accounts receivable & payable knowledge (not essential)
What we offer
Competitive salary with prospect to grow
Opportunities for career development and ongoing training
Supportive and collaborative team environment on-site role at Brookvale
About us
So Safe Specialty Products Pty Ltd is a leading manufacturer of high-quality chemical products for the Industrial, Commercial & Hospitality sectors.
Established over 30 years ago, we operate 2 additional brands being Bracton Chemicals which is focused on our trade and distribution customers and Ecowash Solutions which is focused on Hospitality and Retail customers.
We pride ourselves on our commitment to innovation, quality and customer service.
Our products are distributed nationally and are regarded as market leading.
We have big plans for the future and we need people who are excited to come on the journey with us.
Join our team and be part of our continued success story!
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📌 Customer Service & Administration (New South Wales)
🏢 So Safe Specialty Products
📍 New South Wales