Kinetic is Australia and New Zealand's largest and most diverse bus operator, moving more than 100 million passengers per year across some of the most recognisable names in bus transport.
We deliver these services through our team of over **** people and fleet of over **** buses.As a business who genuinely cares about our customers, our people, and our environment, we are industry leaders in delivering zero-emission technology, investing in our communities, training and developing our people, and providing an inclusive workplace which reflects the communities we serve.
Customer Experience Specialist – Melbourne (Collins Street) - Working Holiday Visa consideredPermanent Part-time - 3 Days Per Week (20hrs /wk) - 6month fixed term contractAre you someone who genuinely enjoys helping people and thrives in a fast-paced environment?
We're looking for a Customer Experience Specialist to join our Melbourne team, working across both SkyBus and Kinetic — two well-known and trusted transport brands.In this role, you'll be the voice of our business, supporting customers, resolving enquiries, and turning challenges into positive experiences.
If you're confident on the phone, naturally empathetic, and enjoy problem-solving, this could be the perfect fit.What You'll Be DoingBe the first point of contact for customer enquiries across phone, email, and digital channelsHandle a mix of inbound and outbound interactions with confidence and professionalismResolve complaints with empathy, ownership,



and a solutions-focused mindsetWork closely with operations and depot teams to get the best outcomes for customersSpot trends and contribute ideas to improve the overall customer experienceWhat We're Looking ForA friendly, confident communicator who enjoys speaking with customersSomeone who stays calm under pressure and handles challenging conversations wellStrong attention to detail and ability to juggle competing prioritiesA proactive team player who takes ownership and gets things donePrevious customer service or contact centre experience (highly regarded)The DetailsLocation: Collins Street, Melbourne6 month fixed term contractRoster: Wednesday - Friday Shifts: 8:00–4:00, 9:00–5:00, 10:00–6:00Work across both SkyBus and Kinetic operationsThe benefits of working with us:We are Australasia's leading mass transit bus operator and are rapidly growing.We have a diverse, inclusive, and supportive work environment that enables you to succeed.We care for our people and provide an Employee Assistance Program which includes wellbeing support, financial and nutritional coaching, counselling, and legal advice.
How you apply:Kinetic is proud to be an Equal Chance Employer and our people represent the community which we service.
We invite all suitably qualified persons of all sexualities, genders and cultures, including Aboriginal and Torres Strait Islander Peoples, to apply.If you are ready for an exciting career with Kinetic then click the 'Apply' button now!

📌 Customer Experience Specialist (Melbourne)
🏢 Kinetic
📍 Melbourne