Recoveries and Settlements Consultant 12-month Contract | Full-time | Melbourne, Brisbane or ToowoombaAre you a customer-focused communicator with strong negotiation skills?
Do you enjoy working in a fast-paced environment where you can make a real impact?
Join Suncorp's Recoveries and Settlements team, where you'll manage a portfolio of claims, identify recovery opportunities, negotiate fair settlement outcomes and deliver positive outcomes for customers and stakeholders.This is a great opportunity to build capability in a specialised area, strengthen your negotiation and decision-making skills, and gain exposure to a broad range of claims and recovery scenarios.What you'll doManage, proactively progress and finalise a portfolio of claims across Recoveries and SettlementsIdentify recovery opportunities and negotiate fair, commercially sound settlement outcomesReview claim information and estimates to make informed decisions within delegated authorityCommunicate with customers and third parties, including managing complaints, vulnerability and financial hardship with empathyManage excess collection and maintain accurate claims recordsBalance customer needs with commercial outcomes while maintaining strong risk and compliance standardsManage competing priorities and meet customer commitmentsContribute to team performance and continuous improvementWhat you'll bringStrong customer service and communication skills, with a focus on positive outcomesConfidence in negotiation and influencing, including managing challenging conversationsStrong analytical and decision-making skills, with the ability to use sound judgementResilience and composure under pressure, with the ability to adapt to changeStrong ownership and accountability, with a proactive approach to progressing workCommercial awareness and the ability to balance customer and business outcomesStrong organisation,



attention to detail and accuracyA solid risk and compliance mindsetConfidence using multiple systems and learning new processes and legislationA collaborative approach and commitment to team successExperience in claims, insurance, complaints, recoveries, settlements or a similar environment is highly regardedRole details12-month contract commencing 19 October ****Monday to Friday, 8:30am - 5:00pmMelbourne, Brisbane or ToowoombaSalary: $86,900 including 12% superHybrid working, with up to 4 days from home subject to leader discretion5 weeks in-office training plus 2 weeks supported onboardingLimited WFH during training, depending on business needsWhat You'll EnjoyAccess our award-winning Shine platform - your central hub for exclusive perks, wellbeing support, career development, and recognition.
Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.Opportunity to receive performance-based Incentives and Suncorp shares for eligible employeesHybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annuallyPaid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employeesFree wellbeing coaching, a dedicated Employee Council, and confidential EAP accessDiscounts at 900+ retailers, Fitness Passport, and reduced super feesPaid volunteer leave, donation matching, and unlimited emergency response leaveDiversity is celebrated through employee resource groups and inclusive policies for all familiesAt Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected.
We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact ****** for a confidential conversation.
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📌 Recoveries & Settlements Consultant (Melbourne)
🏢 Suncorp
📍 Melbourne