Customer claims resolution efficiencySealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient.
We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact.That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value to our stakeholders.
In ****, Sealed Air generated $5.4 billion in sales and has approximately 16,100 employees who serve customers in 119 countries/territories.
To learn more, visit PurposeSealed Air Australia is looking for a Quality Improvement Manager!
Based out of Fawkner site, you will develop and execute site quality strategy, ensuring compliance with quality management systems, driving continuous improvement, reducing process variation, and delivering customer-focused quality outcomes across all products distributed thorugh the Fawkner site.The role has responsibility for all quality management activities associated with products distributed through the Fawkner site, including locally manufactured, externally manufactured, and intercompany-sourced products.You'll also lead site quality assurance, quality control, customer complaint management, quality systems compliance, continuous improvement programs and regulatory compliance activities.What You'll DoLeadership & CultureLead and develop the Quality team to achieve safety, quality, service and cost objectives.Foster a continuous improvement culture through coaching,



mentoring and capability development.Act as a member of the Site Leadership Team contributing to overall plant performance.Quality Systems & ComplianceMaintain and continuously improve the site's Quality Management System in accordance with ISO standards, regulatory requirements and corporate policies.Lead internal and external audits and ensure effective closure of findings.Ensure compliance with customer, regulatory and company quality requirements.Continuous ImprovementLead Root Cause Analysis and Corrective and Preventive Action (CAPA) processes.Apply Lean, Six Sigma and statistical process control methodologies to drive sustainable improvements.Establish and execute the site quality improvement roadmap.Customer QualityLead customer complaint investigations and ensure timely resolution.Drive initiatives to improve customer satisfaction and reduce customer quality incidents.Act as escalation point for major quality events impacting customer.Operational QualityPartner with Production, Engineering, Supply Chain and R&D; to improve process capability and product quality.Monitor and analyse quality performance data and implement corrective actions where required.Support new product introductions and process changes to ensure quality risks are effectively managed.Key Performance IndicatorsComplaint response timeliness and resolution qualitySpoilage, scrap, and blocked stock reductionTimely and successful New Product Introduction performanceCustomer claims resolution efficiencyCompetenciesLeadership CompetenciesStrategic ThinkingDriving ResultsDeveloping OthersChange LeadershipFunctional CompetenciesContinuous ImprovementQuality Systems ManagementRoot Cause AnalysisData-Driven Decision MakingRisk ManagementBehavioural CompetenciesCustomer FocusCollaborationCommunicationAccountabilityProblem SolvingQualifications & Person Profile We're Looking ForBachelor's degree in Engineering, Chemistry, Manufacturing, Science or related discipline.7+ years' experience in Quality Management within manufacturing environments.Experience leading Quality Management Systems and audit programs.Demonstrated leadership of cross-functional improvement projects.Strong knowledge of:ISO ****Lean ManufacturingSix Sigma methodologiesRoot Cause Analysis toolsStatistical Process ControlSix Sigma Green Belt required; Black Belt desirable.Experience managing customer complaints and corrective action processes.Proven people leadership experience.Why Work at Sealed Air?
We have a very diverse and inclusive culture.We invest in developing our people.
You can hone your expertise and further develop your career with a global leader in packaging solutions.You will work with talented and creative professionals working in a collaborative setting that celebrates insatiable curiosity and diverse ideas.Ready to make an impact?
If you are looking for a new challenge in a company deemed as essential service, then we want to hear from you!
Applicants must have permanent work rights for Australia.
A detailed job description is available.Relocation: NoSealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve.
We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms.
Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression.
The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.
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📌 Fawkner Quality Improvement Manager (Melbourne)
🏢 Sealed Air
📍 Melbourne