You will join Sagemcom's local Smart‐Metering team in Melbourne, working in close collaboration with our global R&D; organisation distributed across France, Tunisia and Hungary.Sagemcom develops and deploys Smart Water and Smart Metering solutions, combining connected meters with the SICONIA information system hosted on cloud infrastructure.Australia is an important region for Sagemcom, with several Smart Water projects currently being deployed using NB‐IoT networks and our cloud‐based SICONIA platform.As part of the local team, you will work directly with customer technical teams, field engineers, and offshore R&D; experts to ensure smooth operations and high‐quality system performance.As a Technical Support Engineer, you act as the primary technical interface for our Australian customers.You support both production and test environments, ensuring proper operation of the full end‐to‐end solution and coordinating incident resolution with offshore teams.Main Activities:Production Environment (RUN)Serve as the main technical point of contact for customer operational teamsAnalyse tickets and incidents, verify alignment with specificationsInvestigate issues (logs, traces, monitoring tools, network captures) to diagnose and restore IT services as quickly as possibleCollaborate with offshore R&D; teams (France / Tunisia / Hungary)



throughout the resolution processEnsure compliance with contractual Service Level Agreements (SLAs)Provide Level‐2 support for the full end‐to‐end solution (information system + connected meters)Test & Integration Environment (BUILD)Support the customer's testing and validation teamsRun integration tests between Sagemcom systems and customer IT systemsPerform functional and qualification tests on the customer's test platformMonitor progress of integration and acceptance testingDocument test results and share transparent follow‐up with internal and customer teamsTroubleshooting skills on distributed systems (server logs, monitoring tools, network captures)Hands‐on experience with Linux environments (RedHat / CentOS)Solid understanding of network protocols and security principles (TCP/IP, TLS, PKI)Ability to work effectively with international R&D; teamsGood communication skills and customer‐facing experienceAutonomy, attention to detail, structured approach to problem‐solvingWhy joining us:Contribute to meaningful national smart‐metering programsWork on modern IoT, Cloud and distributed system technologiesGain autonomy in a local environment while being supported by experienced global R&D; teamsDevelop strong expertise on end‐to‐end system operation and integrationJoin a multicultural and cooperative team with flexible work practicesTake on a visible role with direct impact on customer satisfaction
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📌 Technical Support Engineer H/F (Melbourne)
🏢 Sagemcom
📍 Melbourne