Company DescriptionStep into a world of luxury and exceptional service at Pullman Cairns International, where every guest interaction is an opportunity to create a memorable experience.
Located in the heart of tropical Cairns, our iconic 5-star hotel features 324 beautifully appointed rooms, 13 versatile event spaces, Coco's Kitchen & Bar and a vibrant atmosphere that showcases the best of Far North Queensland.Our Front Office team is at the heart of the guest experience, welcoming travellers from around the world and helping them make the most of their time in Cairns.
From a warm arrival to personalised recommendations and seamless departures, our team delivers the service and attention to detail that defines the Pullman experience.Joining our team means becoming part of the global Accor network, with opportunities to develop your skills, grow your career and experience the incredible lifestyle that comes with living and working in Tropical North Queensland.Job DescriptionWe are seeking an experienced and guest-focused Front Office Supervisor to join our Front Office team.In this role, you'll support the day-to-day operations of the Front Office while providing leadership and guidance to our team.
You'll be a key point of contact for our guests and play an important role in ensuring our service standards are consistently delivered across every arrival, departure and guest interaction.Working closely with the Front Office leadership team, you'll have the chance to further develop your leadership capability while gaining valuable experience within a 5-star, full-service hotel environment.Key ResponsibilitiesSupervise and support the Front Office team across daily operationsLead by example and ensure consistently high standards of guest serviceOversee guest arrivals,



departures and enquiriesResolve guest concerns professionally and efficientlyCoach and support team members to develop their skills and confidenceAssist with training, performance and team developmentCoordinate effectively with other departments to ensure a seamless guest experienceSupport the Front Office leadership team with operational requirements and initiativesMaintain strong knowledge of hotel services, facilities and local experiencesQualificationsWe're looking for someone who brings:Previous Front Office experience within a hotel environmentA genuine passion for delivering 5-star guest experiencesStrong communication, interpersonal and leadership skillsProfessional presentation and a confident approach to guest engagementExcellent organisational and problem-solving skillsAbility to remain composed and effective in a fast-paced environmentA proactive approach with a genuine desire to develop your hospitality careerFlexibility to work across a rotating roster including weekends and public holidaysAdditional InformationWhy work for Accor?
Accor is one of the largest global hospitality businesses, with over **** Hotels across 110+ countries, the career development opportunities are endless.Perks Your WayAccess to global accommodation and F&B; discounts#LearnYourWay with a sophisticated up-to-date training platform, which offers a constantly expanding database of free, industry focused training.Recognition of service anniversaries and Accor Tenure Milestones.Our Commitment to Diversity & Inclusion.We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent.
We offer reasonable adjustments to support you.
If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.

📌 Front Office Supervisor (Cairns)
🏢 Accor
📍 Cairns