General information
Name
Receptionist / Concierge | Casual | BMVS Docklands
Ref #
*****
Date
Monday, September 21, ****
Full / Part Time
Full Time
Employment Type
Casual
Description & Requirements
Be at the heart of it with Bupa!
Join us in helping people live longer, healthier, happier lives.
You may know Bupa for our health insurance, dental and optical clinics, and aged care services, but did you know we also deliver visa medical assessments across Australia on behalf of the Australian Government for people who are applying for visas to live, work or study in Australia.
Key details: Our Receptionist-Concierge's are the first point of contact for our customers in our Visa Medical Assessment Centres and provide information and instructions to help guide our customers through the medical assessment process - making sure that customers are aware of what they need to do and whyWe're looking for: A Receptionist to join our Docklands team on a casual basis: Working Monday, Fridays week endsCentre hours can be from8am-6pm Monday to Friday, and weekends 8am-4pmMoving to a new centre in December which is in Collins st Melbourne cityWhat you'll do: As part of our qualified Reception and Concierge team you will be greeting customers and ensuring their questions and concerns are addressed and resolved with a customer-focused, respectful, caring and professional approach.
You will be adhering to established process and procedure accurately to assist customers through the steps of the assessment process,



including:Conducting an identity and security check and escalate any identified risksProcessing payments via EFTPOSConfirming customer documentation is completed to requirements and processing formsConfirming which examinations the customers is required to complete and explaining this to the customerEntering required data and information into customer management systems and databasesExplaining the steps throughout the visa medical examination and ensuring the customer understands the key elements of the visa medical examination processYour background: Our Receptionists come from a wide variety of backgrounds and work experiences.
To be successful in the role, you'll need:Demonstrated customer focus and a professional, service-orientated and helpful approachExcellent attention to detail and the ability to deliver accurate and constant outcomes in a busy and repetitious environmentWell-developed communication skills, with the ability to communicate effectively with a wide range of customers and staff, including people from culturally and linguistically diverse backgrounds and adapting communication style to meet the needs of the customer as well as convey information and key points clearly and conciselySound IT and computer skillsThe ability to work effectively within a highly structured workplace driven by procedure and process,



and adhere to established processes, quality standardsand targetsWhy Bupa: This isn't your average Receptionist position.
This is your opportunity to join a warm and supportive team and Centre and have a real impact on establishing the Bupa Medical Visa Services customer experience in the heart of Docklands.
Bupa's Benefits: No late night or overnight shifts or working public holidaysA big, supportive team where your contribution is truly valued - our people love working at BupaOpportunity to build your career with a Global leader in healthcareSignificant Bupa product and services discountsPermanent roles also attract performance incentives To learn more about working at Bupa please visit our website: At Bupa your wellbeing, identity, and personal story are respected and valued.
We are continuing to build teams that reflect the diversity of the communities we serve.
Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.
We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.
We are dedicated to removing barriers to participation.
If you need any reasonable adjustments during the recruitment process, or if you'd like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis
Location
Melbourne Office - Docklands
Recruiter
Rheane Foster

📌 Receptionist / Concierge | Casual | Bmvs Docklands (Melbourne)
🏢 Bupa
📍 Melbourne