Company DescriptionIbis Budget Newcastle is looking for a Guest Service Agent to join this ever thriving and exciting environment.
Ibis Budget Newcastle has 79 Rooms located on the corner of Thomas Street and Lake Road in the suburb of Wallsend, the hotel is a perfect one stop destination when traveling through to Sydney, Hunter Valley or as respite heading towards Brisbane.
At Ibis Budget Newcastle our reception is our un-official director of first impressions!
You lead with making every person feel welcome and create memorable experience, right from GO!
Job DescriptionProvide personalised service and a memorable experience for our guests – every guest, every interaction, every day.Be an advocate of ALL: Accor's loyalty program to non membersChecking guests in and out Maintaining accurate guest accountsTaking bookings,
providing helpful information & entering reservationsAnswering guests queries in a timely and productive manner.Addressing guest requests and handling guest complaints in a positive manner.Liaise with inter departments to assist guest and advise of room movesRoster includes working morning, afternoon, evening and overnight shiftsQualificationsPrevious hotel front office reception experience preferableProfessional telephone manner and exceptional customer service skillsExcellent communication, interpersonal and time management skillsA friendly and positive can-do attitude who enjoys working in a teamPrevious experience Opera desirable not essentialAdditional InformationWhat is in it for you:ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage,Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.