GWA Group is a leading innovator, designer, importer and supplier of sustainable water solutions for bathrooms, kitchens and laundries across residential and commercial spaces.
With our iconic brands Caroma and Methven, and operations spanning Australia, New Zealand and the UK, we're shaping a better, more sustainable future, one solution at a time.GWA Group is a leading innovator, designer, importer and supplier of sustainable water solutions for bathrooms, kitchens and laundries across residential and commercial spaces.
With our iconic brands Caroma and Methven, and operations spanning Australia, New Zealand and the UK, we're shaping a better, more sustainable future, one solution at a time.Service Delivery EngineerBring your IT support experience to a broad service delivery roleNorth Sydney | HybridWork independently while supporting employees and senior leadersGWA is a leading Australian business behind some of the country's most recognised water solutions and home improvement brands.About the roleAs a Service Delivery Engineer, you'll provide responsive IT support while helping deliver a seamless technology experience across the business.You'll work independently across a range of service delivery responsibilities and support employees at all levels, including senior leaders.
You'll troubleshoot issues, manage expectations and help ensure technology services run smoothly.The role requires someone who enjoys helping people, communicates clearly,



stays calm under pressure and takes a logical approach to problem solving.What you'll be doingProviding IT support and resolving technical issuesSupporting users across multiple business locationsWorking independently across a range of service delivery responsibilitiesBuilding strong relationships with stakeholders across the businessSupporting employees and senior leaders with technology needsDiagnosing and troubleshooting technology problemsManaging support requests and competing prioritiesEscalating issues when requiredDelivering clear and responsive customer serviceAssisting with ongoing service delivery improvementsAbout youYou'll bring:At least two years of relevant experience in IT support, Service Desk, desktop support or a similar environmentThe ability to work independently and take ownership of issues through to resolutionStrong communication and customer service skillsConfidence working with stakeholders at all levels, including senior leadershipA calm and professional approach under pressureStrong analytical and problem-solving capabilityAttention to detail and a proactive approachThe ability to manage competing priorities and expectationsDesirableRelevant IT industry certifications such as Microsoft, CompTIA, ITIL or similarExposure to Microsoft technologies and corporate IT environmentsYou do not need a university degree to apply.Why join us?
This role offers the opportunity to build on your existing IT experience in a supportive workplace.
You'll gain exposure to a broad range of technologies, work with experienced IT professionals and continue developing your technical and stakeholder management skills.If you have relevant IT support experience and are ready to take ownership of a broader range of service delivery responsibilities, this is an opportunity to take the next step in your career.Please note: You must be a citizen, permanent resident or hold all the relevant employment visas and other approvals for the location and duration of this position to apply for this role.
Please note that we are not accepting applications from agencies for this position.
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📌 Service Delivery Engineer (New South Wales)
🏢 GWA Group
📍 New South Wales