Our client is a specialist transformation consultancy that helps organisations simplify operations, improve service delivery and achieve measurable business outcomes.
Working across process improvement, operating model design, automation and transformation, they partner closely with clients to turn complex operational challenges into practical, sustainable solutions.
About the company
Our client is a specialist transformation consultancy that helps organisations simplify operations, improve service delivery and achieve measurable business outcomes.
Working across process improvement, operating model design, automation and transformation, they partner closely with clients to turn complex operational challenges into practical, sustainable solutions.
The prospect
We are seeking an experienced Senior Business Analyst to support a significant customer and service operations transformation.
This role requires strong Lean Six Sigma expertise and extensive experience designing future-state processes, eliminating waste and identifying opportunities to improve workforce efficiency.
It is suited to someone who can move beyond documenting processes to critically assessing how work is performed and designing a more effective operating environment.
You'll take ownership of key analysis activities and workstreams, including discovery coordination, workshop synthesis, current-state mapping, KPI analysis and the development of future-state artefacts.
This is a daily-rate contract running until theend of January ****with potential to extend.
Ideally you'll be able to start as soon as possible.




This is a hybrid role working fromParramatta 3 days a week, with occasional attendance in the Sydney CBD.
Key responsibilities
Coordinate discovery activities and facilitate stakeholder workshops
Document and analyse current-state processes across customer and service operations
Design practical future-state processes and operating models
Apply Lean Six Sigma methodologies to eliminate waste, reduce duplication and improve operational efficiency
Identify opportunities to simplify processes, release capacity and reduce manual effort
Conduct root-cause analysis using techniques such as Fishbone diagrams and the 5 Whys
Develop SIPOC diagrams, value-stream maps and detailed process documentation
Analyse operational data, KPIs, volumes and workforce requirements
Consolidate workshop findings and operational insights into clear recommendations
Prepare governance documentation and draft future-state artefacts
Develop executive-ready presentations, reports and decision papers
Work collaboratively with the Project Manager while independently owning assigned workstreams
Consider system dependencies and architecture when developing process recommendations
About you
You will bring deep experience challenging existing ways of working,



identifying inefficiencies and designing future-state processes that create measurable operational improvements.
You will be comfortable working with stakeholders at multiple levels, turning incomplete or complex information into clear recommendations and producing executive-quality materials that support decision-making.
Skills and experience
Strong experience as a mid-to-senior-level Business Analyst within transformation or operational improvement programs
Lean Six Sigma Green Belt or Black Belt certification
Extensive hands-on experience designing future-state processes
Demonstrated success in eliminating waste and improving workforce efficiency
Strong process mapping, business analysis and continuous improvement capability
Experience analysing operational data and developing meaningful performance insights
Excellent workshop facilitation, communication and stakeholder engagement skills
Ability to synthesise complex information and produce high-quality business artefacts
Confidence working autonomously within a consulting or project-based environment
Knowledge of system architecture and technology dependencies would be beneficial
Experience that would set you apart (nice to have)
Aged care or healthcare
Contact centre transformation
Customer operations
Service operations transformation
Operating model or workforce transformation
Management consulting or independent advisory engagements
Or contact Jamie Edmundson on ***email_hidden*** for more information.
#J-*****-Ljbffr

📌 Senior Business Process Analyst (Sydney)
🏢 Frazer Tremble
📍 Sydney