Remote candidates outside Melbourne will also be consideredFull-timeHelp organisations become audit-ready, improve their operations and get more value from technology.HCPA is looking for a Business Consultant – Audit Pilot to join our team and work closely with clients across NDIS, Aged Care, Healthcare, Community Services and other highly regulated industries.This is a client-facing consulting and advisory role where you'll help organisations understand their compliance and operational requirements, identify gaps, improve processes and embed better ways of working using Audit Pilot, our regulatory technology platform.You'll work with both recent and existing clients, building trusted relationships while helping them achieve meaningful business outcomes — and identifying opportunities to expand their use of HCPA's solutions where there is a genuine client need.What you'll be doingWork directly with clients to understand their business, operational and compliance needsSupport clients with audit readiness, compliance improvement and operational processesIdentify gaps, risks, non-conformities and opportunities for improvementHelp clients understand requirements and translate them into practical actionsGuide clients through Audit Pilot implementation, adoption and ongoing useConduct client meetings, workshops and consultations with a range of stakeholdersBuild strong, long-term relationships with clients and become a trusted advisorMonitor client engagement, adoption and value to support retention and ongoing useCoordinate implementation activities, actions and follow-upsTrack issues,



corrective actions and client requirements through to resolutionIdentify opportunities for additional HCPA solutions where they genuinely add valueGather client feedback and work with internal teams to improve the product and client experienceMaintain accurate records, documentation and activity within CRM and internal systemsCollaborate with Sales, Product, Operations and other internal teamsWhat we're looking forWe're looking for someone who combines strong client advisory skills with practical knowledge of compliance, audit, quality or regulated environments.You may come from a background in:Business consulting or advisoryCompliance, risk, quality or auditCustomer success / client successImplementation or professional servicesAccount management with a strong advisory componentOperations or continuous improvement within a regulated industryYou'll ideally have:Experience working directly with clients and senior stakeholdersPractical understanding of audit, compliance, quality or regulatory requirementsExperience identifying gaps and helping organisations implement improvementsStrong communication, facilitation and relationship-management skillsStrong analytical and problem-solving abilityExcellent organisation and project coordination skillsConfidence working with technology,



CRM and SaaS platformsA commercially minded approach and ability to identify client growth opportunitiesExperience in a regulated environment such as NDIS, Aged Care, Healthcare, Community Services or another highly regulated sector is highly desirableThis role could be a great fit if you...Enjoy working with people but also like getting into the detail of how businesses actually operate.You're comfortable asking questions, understanding a client's challenges, identifying what's missing and helping them work through practical solutions.You can have a conversation about compliance and audit readiness without making it overly technical — and you can turn requirements into clear, actionable steps for clients.You also understand that successful consulting isn't just about completing an implementation.
It's about making sure clients adopt the solution, see value from it and continue using it.You'll have the opportunity to work at the intersection of consulting, regulatory compliance, technology and commercial growth, helping organisations operating in some of Australia's most highly regulated sectors.This is a role with genuine ownership and variety — you'll be involved in client relationships, implementation, advisory, continuous improvement, product feedback and commercial opportunities.Location: Melbourne, VIC — hybrid preferredRemote: Candidates based outside Melbourne will also be considered for a remote work arrangementEmployment: Full-timeIf you're a client-focused consultant, advisor or regulated-industry qualified looking for a role where you can make a practical impact, we'd love to hear from you.
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📌 Business Consultant – Audit Pilot | Regulatory Tech & Growth At Hcpa (Melbourne)
🏢 HCPA
📍 Melbourne