Senior Account ManagerDepartment: Client SalesEmployment Type: Permanent - Full TimeLocation: Melbourne, AUDescriptionAt Gentrack, we're partnering with the world's leading energy and water providers to help them navigate one of the biggest transformations the utilities industry has ever seen.
As businesses strive to meet customer expectations, regulatory requirements and sustainability goals, our technology is helping more than 60 utility companies innovate faster, improve customer experiences and reduce operational costs.If you're an experienced Account Manager, Client Executive or customer-facing commercial professional with a background in utilities, this is your prospect to work with some of the industry's most influential organisations while building your career with a global technology leader.Why Gentrack?
For more than 35 years, Gentrack has been at the forefront of utility innovation.
Together with partners including Salesforce and AWS, we're delivering market-leading solutions that help utility providers transform the way they serve customers and operate their businesses.This is an exciting time to join a high-growth organisation with ambitious global plans, a technology-first approach, and a culture built on collaboration, innovation and purpose.Our ValuesAt Gentrack,



everything we do is underpinned by:Respect for the planetRespect for our customersRespect for each otherWe're a team of smart thinkers and dedicated doers who care deeply about making a positive impact on society through better management of energy and water resources.Your Key ResponsibilitiesAs a Senior Account Manager, you'll play a pivotal role in supporting and growing strategic customer relationships across the utilities sector.Working closely with Client Managers and senior commercial leaders, you'll become a trusted partner to your customers, ensuring outstanding service delivery, supporting account growth initiatives and helping utilities realise maximum value from their investment in Gentrack solutions.This role is ideal for someone with experience managing utility customer relationships who is looking to further develop their commercial capability, strategic account management skills and long-term career progression.What You'll Be DoingManaging day-to-day engagement with assigned customer accountsBuilding strong relationships with operational and mid-level stakeholdersSupporting account planning, customer success initiatives and governance activitiesCoordinating across Product, Delivery and Support teams to achieve customer outcomesAssisting with renewals, forecasting and identifying growth opportunitiesSupporting customer adoption and engagement with Gentrack solutionsProactively managing issues, risks and escalationsMaintaining accurate account plans,



actions and customer insightsHelping identify and progress new commercial opportunitiesWhat We're Looking For:You'll bring a combination of customer relationship expertise, commercial acumen and industry knowledge.Ideally, you'll have:Account Management, Client Executive or customer-facing commercial experienceExperience working within the energy, utilities or water sectorA strong understanding of complex and regulated customer environmentsProven success building and maintaining trusted customer relationshipsStrong organisational skills and attention to detailThe ability to manage multiple stakeholders and competing prioritiesCommunication and relationship-building skillsA collaborative approach and a genuine desire to learn and growWe don't expect you to know everything.
We're looking for someone who is ambitious, customer-focused and eager to develop their career within a supportive and high-performing team.What We Can Offer YouCompetitive salaryAnnual discretionary bonusPrivate medical insuranceEmployee assistant programmeLife assuranceOne-off wellness subsidyEnhanced parental leaveHybrid working arrangementsRegular office social activitiesA wide variety of learning and development programmes and opportunitiesReady to Make a Difference?
If you're passionate about customer relationships, enjoy working with utility organisations, and want to be part of a business helping transform one of the world's most important industries, we'd love to hear from you.
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📌 Senior Account Manager (Melbourne)
🏢 Gentrack
📍 Melbourne