Job Description

Guest Service Agent — The Oceanfront Hotel, Cairns About Us /n

We're not just filling a reception desk, we're looking for the personality that sets the tone for every guest who walks through our doors. If you light up a room, remember names without trying, and genuinely love making people's day a little better, we want to meet you.

The Role /n

You will create a memorable stay for every guest through warm, attentive service anticipating what they need before they ask, and delivering it promptly, efficiently, and with a smile that's impossible to fake.

What You'll Be Doing /n

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Run a smooth, skilled check-in and check-out experience

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Handle phone calls, guest requests, and reservations promptly and accurately

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Communicate with guests in a way that's open, friendly, respectful, and positive

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Know our hotel inside out — room types, rates, and services so you can speak to it confidently

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Look for opportunities to upsell room categories and support hotel revenue

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Create and manage reservations based on guest needs, availability, and budget

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Carry out front office duties in line with company procedures and management direction

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Resolve guest complaints quickly, calmly, and professionally

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Handle guest mail, messages, and deliveries promptly, always protecting guest privacy and security

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Balance your float accurately at the end of each shift, with all cash and card transactions correctly recorded

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What We're Looking For /n

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A genuinely bubbly, outgoing personality — someone who connects with people instantly and makes them feel welcome from the first hello

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Reception experience in a similar role or industry

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RMS experience highly regarded

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Flexibility across days, with availability across our 8am–10pm operating hours

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A motivated, can-do attitude and a real passion for guest service

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Why Join Us /n

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Be part of the ground floor of an exciting recent era for an iconic Cairns Esplanade hotel

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Genuine opportunities for growth within a company on the move

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A team workplace where personality is just as valued as experience

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📌 Part Time Hotel Receptionist Cairns
🏢 Vision Hotels
📍 Cairns