Permanent, Full-timeUp to $145,000 packageSydney-based, Hybrid
We're partnering with a growing technology services provider seeking a Senior L3 Network Support Engineer to join their engineering team.
This prospect is suited to a networking specialist who enjoys troubleshooting complex customer environments, resolving critical incidents and acting as the technical escalation point for network-related issues.
About the Client
Our client is a well-established Australian technology services organisation supporting a diverse customer base across managed services, cloud, infrastructure and networking environments.
With a strong reputation for customer service and technical excellence, they continue to invest in building a highly capable engineering team.
About the Role
As a Senior L3 Network Support Engineer, you'll take ownership of complex networking issues across multiple customer environments while providing technical leadership and guidance to the wider support team.
Key Deliverables
Act as the senior escalation point for complex network incidents and technical issuesDiagnose and resolve firewall, routing,



switching and connectivity-related problemsSupport and maintain customer network environments across multiple sitesParticipate in major incident response and problem management activities
Skills & Experience
Proven experience as an L3 Network Support Engineer within an MSP or managed services environmentStrong experience supporting Fortinet, Meraki or Sophos environmentsExposure to at least two of the above platforms is highly desirableStrong troubleshooting capability across firewalls, switching, routing and VPN technologiesExperience supporting multi-site customer environmentsAbility to manage complex escalations and major incidentsStrong communication skills and experience working directly with customers
Mandatory Requirements
Must be based in Sydney.Must be an Australian Citizen or Permanent Resident
About INDEX Consultants
At INDEX we embrace diversity, inclusion and equal opportunity.
First Nations people are encouraged to apply.
We provide reasonable adjustments, including alternate formats to the recruitment process for individuals with a disability.
If you require an adjustment to be made during the recruitment process, please call or email ******.
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📌 Network Support Engineer (Sydney)
🏢 Index Consultancy
📍 Sydney