Golf Recruitment Central – Broadmeadow NSWJoin Our Team as a Support Technician at SENPOS!
Location: Broadmeadow, NewcastleWork Type: Office based roleAre you a tech support professional who enjoys solving problems and delivering great customer service?
Do you want a role where your communication skills, technical knowledge, and client first attitude are valued every day?
SENPOS is looking for a motivated and skilled Support Technician to join our growing team, based in our Newcastle office in Broadmeadow.About SENPOSSENPOS is a leading provider of powerful, fully integrated Point of Sale (POS) solutions built for the hospitality industry across Australia.
From local golf clubs to large multi venue clubs, we are backed by decades of innovation, stability, and trusted client relationships.With offices in Newcastle, Wollongong, Rockhampton, the Gold Coast, and Melbourne, plus a sister company in Perth, our national footprint continues to grow.
As we expand, there has never been a better time to join our team and help shape the future of POS technology in Australia.Our CultureThings move rapid in SENPOS support, and we like it that way.
No two days look the same, and no one tackles a tricky ticket alone.
We work as a tight knit team, sharing knowledge freely, backing each other up when the queue gets busy, and celebrating the wins together.
If you're the type who asks questions, offers help, and enjoys learning something new most days, you'll fit right in.What You'll DoAs a Support Technician, you'll be the first point of contact for our clients, solving problems, providing remote guidance and assistance, and helping them get the most out of their SENPOS systems.
This role is unique in that it covers our entire solution, both the hardware and software sides of SENPOS, giving you exposure across the full stack rather than being limited to one part of the system.
Your responsibilities will include:Providing helpdesk support by phone and remote accessLogging, monitoring,



and resolving support tickets in line with service targetsCustomising software settings to suit client needsKeeping clients informed with timely, clear communicationEscalating unresolved issues to senior team members when neededRunning software updates, which may take place outside ordinary hoursTaking part in internal improvement projectsSharing knowledge by reviewing, reading, and updating internal documentationWorking standard business hours of 8:30 am to 5:00 pmJoining the after hours support roster after six months of employment, typically once every 6 to 7 weeks for a 4 day stretch, with additional payments provided in line with the applicable award and company policyWhat We're Looking ForWe're after someone with robust technical ability, great communication skills, and a genuine drive to help people.
You'll need to work well both independently and as part of a high performing team.EssentialMinimum 2 years' experience in a Technical Support / Help Desk / Support roleProficiency with Windows Server, Windows 10 or newer, and Microsoft SQL Server **** or greaterExcellent client support and communication skillsStrong troubleshooting skills and a can do attitudeA willingness to learn new software and systems and build your knowledgeStrong organisational skills and the ability to prioritise competing tasksExperience using Microsoft Office and helpdesk or ticketing softwareDesirableHospitality industry experiencePrevious POS experience is a big plus, but a willingness to learn and grow works just as wellQualifications in ITWhy Join SENPOS?
Birthday leave, free onsite parking, free all day coffee, flexibility options, plus Employment Hero benefits and perksBe part of a growing, innovative tech business that values people and progressWork with modern systems and an enthusiastic teamOngoing professional development opportunitiesA supportive team culture where your ideas are heard and your skills are recognisedOpportunities for long term development within our growing business
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📌 Support Technician (Newcastle) – Senpos (New South Wales)
🏢 Golf Recruitment Central
📍 New South Wales