Job Description
Genus Services is seeking an experienced Field Contract Manager to join our team in Wodonga.
This is a field-focused role responsible for overseeing and managing the field aspects of assigned telecommunications contracts, ensuring contractors deliver the required contractual, commercial, customer, safety and quality outcomes.
Working closely with our project teams, clients and subcontractors, you will play a key role in monitoring field delivery, conducting audits, managing contractor performance and ensuring work is completed safely, on time and to the required quality standards.
The Role
Key responsibilities will include:
Oversee field-based activities across assigned contracts
Develop and maintain effective working relationships with clients, subcontractors and internal teams
Conduct regular field audits of completed work and work in progress, with a strong focus on safety and quality
Ensure Safe Work Method Statements and Technical Work Instructions are followed
Monitor contractor performance and ensure work is delivered within expected timeframes and quality requirements
Monitor contractor claims for completed work and ensure accuracy
Identify and address defective workmanship and coordinate required rectification works
Manage field and contractor escalations in conjunction with management, SHEQ and clients
Investigate customer complaints and ensure appropriate actions and rectification works are completed
Conduct regular audits of contractor safety tools and equipment




Provide contractors with feedback regarding quality requirements and performance
Run regular toolbox meetings with contracted suppliers
Liaise with project teams regarding workflow and field delivery
Identify non-conformances and ensure appropriate remedial actions are implemented
Maintain a strong focus on safety, quality, customer outcomes and project delivery
About You
To be considered for this role, you will have:
Previous experience managing field-based resources within a medium to large services business
Experience delivering projects safely, on time and to required quality standards
Strong knowledge of workplace health and safety requirements
Robust field-based safety and quality focus
Excellent client relationship and account management skills
Strong communication and stakeholder engagement skills
The ability to manage day-to-day operational issues with autonomy and sound judgement
Strong time management and organisational skills
The ability to analyse information and prioritise customer requirements
Strong negotiation and relationship management skills
Competency with Microsoft Office, including Teams, OneDrive and SharePoint
Current C Class Driver's Licence
Construction Industry White Card
A Certificate III or higher/equivalent telecommunications trade qualification and previous experience withintelecommunications,utilities, construction or resources will be highly regarded.
If you have strong field contract management experience and a commitment to delivering safe, high-quality outcomes, we encourage you to apply.

📌 Field Contract Manager (Victoria)
🏢 Genus Services
📍 Victoria